Carlos Estrada
Beach Park,IL
Overview
3
3
years of professional experience
Work History
Sales Floor Supervisor
The North Face Inc.
10.2022 - 07.2023
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained operating schedules to provide effective coverage for key areas.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Optimized store displays and appearance via strategic merchandising.
Front Desk
Fitnation
07.2022 - 11.2022
- Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
- Collected payments, renewed memberships and resolved billing issues.
- Managed over 25 incoming calls daily with polite tone of voice to provide general information and answer inquiries.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Assistant General Manager
LA Fitness
04.2022 - 09.2022
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Recruited and hired qualified candidates to fill open positions.
- Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
- Converted leads into prospects and booked appointments to achieve sales quota.
Assistant Personal Training Director
LA Fitness
05.2021 - 04.2022
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Communicated with clients to determine goals and performed client assessments.
- Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
- Managed fitness and recreation facilities, verifying safe and clean facility and equipment conditions.
- Achieved sales goals, increasing revenue by 150% for top accounts and expanding personal sales portfolio.
Returns Associate
Restoration Hardware
07.2020 - 12.2020
- Processed returns
- Tracked inventory, conducted cycle counts, audits, and resolved issues to maintain accurate records.
- Created labels, wrapped, and loaded furniture onto shipping trucks.
- Inspected and moved products to designated areas in warehouse using pallet jacks
- Picked and prepared numerous daily shipments in warehouse to facilitate customer order fulfillment.
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Education
High School Diploma -
Zion Benton Township High School
Zion, IL06.2020
Skills
- Performance Evaluations
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Customer Service and Assistance
- Hiring and Training
- Employee Development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Floor Supervisor
The North Face Inc.
10.2022 - 07.2023
Front Desk
Fitnation
07.2022 - 11.2022
Assistant General Manager
LA Fitness
04.2022 - 09.2022
Assistant Personal Training Director
LA Fitness
05.2021 - 04.2022
Returns Associate
Restoration Hardware
07.2020 - 12.2020
High School Diploma -
Zion Benton Township High School