Open To Work
Carlos Franco
Sr. Property Manager
Ormond Beach,FL
Summary
Property management leader with 9+ years building and operating mixed-use residential and commercial portfolios across Central Florida. Grew a portfolio of residential units and three commercial flex centers, totaling more than $18 million in managed assets, while sustaining 95 to 98 percent occupancy and full P&L accountability. Skilled in team leadership, vendor management, budgeting, compliance, asset operations accounting and owner relations, with a consistent record of retaining resident, tenant, and ownership relationships over multiyear terms.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Property Manager Consultant
Onsite Property Services
05.2026 - Current
- Walk and assess properties to identify maintenance needs, tenant concerns, lease-compliance issues, safety risks, and operational deficiencies, directing corrective action while overseeing leasing activities, vendor performance, and daily property operations across a multi-county portfolio.
- Maintain full P&L responsibility including budgeting, forecasting, rent roll oversight, and delinquency management, delivering transparent budget to actual reporting to ownership.
- Direct leasing activity, tenant relations, and lease compliance, coordinating unit turns, rent ready standards, and move in and move out inspections to minimize vacancy.
- Manage capital improvement projects and preventive maintenance programs, scoping work, selecting and overseeing contractors, controlling budgets, and ensuring life safety and regulatory compliance.
Property Operations Manager
Post Tree Equity & Property Management
Palm Coast, FL
06.2017 - 05.2026
- Grew and managed a mixed-use portfolio of 81 units, including single family homes and duplex multifamily, plus three small bay commercial flex centers, totaling more than $18 million in assets across two counties.
- Maintained 95 to 98 percent occupancy across all unit types with average lease-up times of 2 to 3 weeks, well below the 30 to 45 day industry standard.
- Reduced maintenance costs by 18 percent by building a structured preventive maintenance program and strengthening vendor accountability.
- Reduced resident turnover by 20 percent year over year through improved screening, faster response times, and proactive resident relations.
Regional Operations Director - Collision
Asbury Automotive Group
, FL
06.2016 - 01.2018
- Directed operations for four OEM-certified collision centers consisting of eight facilities, leading four General Managers and 75+ employees across production, estimating, administration, and support teams.
- Directed facilities management activities for eight buildings, including preventive maintenance programs, capital projects, equipment installations, life safety systems, and regulatory compliance.
- Maintained full P&L responsibility, managing labor, parts, vendor contracts, capital expenditures, and EBITDA performance across all locations.
- Improved cycle time by approximately 15%, increased touch time by more than 12%, and improved technician productivity and efficiency by 10-15% through disciplined production management and WIP controls.
- Oversaw daily production activities, repair planning, scheduling, and shop throughput initiatives to maximize capacity and reduce repair delays.
- Managed all DRP relationships and OEM certification requirements while consistently meeting insurer scorecards, manufacturer standards, and customer satisfaction objectives.
- Standardized operating procedures and KPI reporting across all locations, providing visibility into cycle time, severity, efficiency, gross profit, CSI, and overall operational performance.
- Reduced aged WIP and production bottlenecks by approximately 15%, improving vehicle flow, repair consistency, and overall shop performance.
- Led recruitment, onboarding, coaching, and performance management initiatives for management teams, estimators, technicians, and administrative personnel while developing internal leadership succession plans.
- Developed annual operating budgets, strategic business plans, and executive performance reviews while partnering with senior leadership on growth initiatives and operational improvements.
Education
B.B.A. - Business Administration
University of Maryland, Robert H. Smith School of Business
Team Leadership
General Motors Institute of Technology
Skills
- Multi-Site Property Operations
- Team Leadership & Staff Development
- Recruitment & Performance Management
- Budgeting & Financial Reporting
- NOI & Asset Value Optimization
- Vendor & Contract Management
- Capital Improvement Planning
- Rent Collection & Delinquency Oversight
- Marketing & Leasing Strategy
- Fair Housing & Regulatory Compliance
- Property Inspections & Facilities Oversight
- Resident & Owner Relations
- Buildium
- AppFolio
- Dotloop
- LeaseLegal
- ClickUp
- QuickBooks
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Affiliations
- IREM, Institute of Real Estate Management
- NARPM, National Association of Residential Property Managers
- NAR Member
- CCPIA, Commercial Property Inspectors Association
Technical And Software Proficiencies
- Buildium
- AppFolio
- Dotloop
- LeaseLegal
- ClickUp
- QuickBooks
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Timeline
Sr. Property Manager Consultant
Onsite Property Services
05.2026 - Current
Property Operations Manager
Post Tree Equity & Property Management
06.2017 - 05.2026
Regional Operations Director - Collision
Asbury Automotive Group
06.2016 - 01.2018
B.B.A. - Business Administration
University of Maryland, Robert H. Smith School of Business
Team Leadership
General Motors Institute of Technology
Work Preference
Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Sr. Property Manager ConsultantProperty Operations ManagerProperty ManagerWork Type
Full TimeLocation Preference
HybridRemoteOn-SiteLocation: Ormond Beach, FL, USA
Open to relocation: Yes