Carlos Gallegos
Houston,TX
Summary
Am a certified EMT and Firefighter for 22 years. I also have been with Houston Methodist West for 14 Years 11 of those years in the Emergency Room and 3 of those years in Guest Relations as a Pt Liaison Rep. Am excited to apply for the Patient Liaison. Highly skilled in L.E.A.D (Listening, Empathy, Acknowledge, Deliver). Expert in all elements of patient care, customer service, and successful in working as part of team to help a wide range of support to Patients and Patients families. Skilled in prioritizing patients' needs within high-stress environments. Level-headed Healthcare professional dedicated to providing quality patient care, including companionship and support. Remains calm and effective in difficult and stressful situations. Defuses stressful situations and manage behavioral needs with grace. Hardworking and passionate job seeker with strong organizational skills eager and ready to help team achieve company goals. Caring Patient Advocate with successful background working as positive intermediary between hospitals and patients undergoing treatment. Excellent communication and problem-solving abilities. Bringing 22 years of experience in field. Motivated Individual and enthusiastic about helping patients navigate rights and responsibilities during treatment. Personable demeanor with priority on care and service. Experienced Patient Advocate adept at conflict resolution, time management and relationship building. Am a dependable individual serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Patient Liaison Rep
Houston Methodist West
Katy, TX
08.2022 - Current
- Facilitated communication between patients and healthcare teams to enhance patient satisfaction.
- Assisted patients in navigating healthcare processes and resources effectively.
- Listened to Pt's concerns as well as Family members and enhance their experience
- Educated patients and family members on the grievance process
Firefighter /E.M.T
City Of Houston
Houston, TX
03.2003 - Current
- Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements and incoming personnel.
- Notified fire dispatchers to detail difficulties encountered, request additional firefighters and obtain emergency supplies.
- Carried, placed and extended ladders in training and in emergencies.
- Carried hose bundle of approximately 20 to 75 pounds to upper floors of businesses, apartments and hotels during emergencies.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Responded to confined space incidents, EMS and hazardous material incidents.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Trained fire personnel in safe and proper operation and maintenance of fire department apparatus and vehicles.
- Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Directed evacuations during fires and emergencies to avoid fatalities, injuries and panic.
- Set up and operated master streams and aerial ladder pipes.
- Stabilized and lifted patients with backboard and onto stretcher.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Removed individuals from dangerous situations and offered emergency assistance for minor and critical concerns.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Searched burning buildings in dangerous areas to locate potential victims and employ rescue tactics and administer first aid.
- Inspected apparatus, equipment, grounds and stations for proper order and condition on a timely manner.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Filled firetrucks with water, sandbags and gas to maintain proper supply of materials in trucks.
- Performed maintenance on water tanks, fire hoses and other firefighting equipment.
- Evaluated areas after containing fires to identify and suppress hot spots.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Saved numerous lives throughout the years and still continuing to save lives by administering first aid and artificial respiration to those affected by trauma, smoke or burns.
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
- Inspected fire and life safety systems and equipment for proper placement at properties.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
Emergency Room Tech (PCA III)
Houston Methodist West
Houston , Texas
05.2012 - 08.2022
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
- Assisted with resuscitation, CPR and emergency airway procedures.
- Facilitated transfer of patients throughout medical facility and between departments.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Assessed extent and nature of injury or illness to prioritize and establish medical procedures.
- Safely transported patients by wheelchair, stretcher or bed to other units.
- Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
- Inserted peripheral IVs and administered non-medication IV fluids.
- Administered first aid treatment and life support to care for sick or injured individuals.
- Decontaminated and sanitized all equipment, instruments and supplies.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Quickly responded to codes and cardiac monitor alarms.
- Applied orthopedic devices like traction and OCL splints.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Liaised between nurses, physicians, patients, and visitors.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Assisted doctors with examinations of patients by taking vital signs and drawing blood.
- Handled numerous calls per day to address customer inquiries and concerns
Security Police Officer
Pinkerton Government Services Inc.
Freeport, TX
10.2001 - 03.2003
- Led, managed and performed force protection duties to protect personnel and resources.
- Maneuvered communications vehicles, intrusion detection equipment and other special-purpose equipment to facilitate operations.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Patrolled grounds to monitor status and safety of premises.
- Apprehended and detained suspects, searched persons and property and conducted interviews to gather evidence.
- Reviewed log records to obtain pertinent information relevant to shift.
- Maintained confidentiality of special reports and collected data.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Patrolled the nations oil campground to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
- Managed debriefings for criminal subjects to acquire data relevant to investigations.
- Recorded facts to prepare reports documenting incidents and activities.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Checked vehicle equipment for proper functioning prior to use.
- Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Marine Corps Recruiter
United States Marine Corps
Houston, TX
11.1992 - 10.2001
- Provided current weapons systems training to incoming Marines to maintain combat readiness.
- Worked with superiors to standardize job responses and duties for security perimeters.
- Rendered zones safer for troops by sweeping for and removing mines.
- Helped restore war-torn areas by contributing to reconstruction operations.
- Conducted reconnaissance operations for planned operations and general intelligence gathering.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Oversaw daily operations to ensure high levels of productivity.
- Filtered interested candidates by eligibility and disqualifying factors.
- Participated in community events representing U.S. military and recruited interested parties.
- Escorted recruits to Military Entrance Processing Station (MEPS) for evaluation and in-processing.
- Administered Armed Services Vocational Aptitude Battery (ASVAB) test to individuals interested in or curious about military careers.
- Exceeded mandated quota from headquarters based on military needs and availability.
- Responded to calls and emails from interested candidates quickly and scheduled appointments for in-person meetings.
- Remained current with training and sought new training opportunities to further personal growth.
- Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities.
- Maintained recruits in Delayed Entry Program (DEP), educating on military customs and courtesies and administering PT exercises and tests.
- Educated interested individuals on military jobs and compared interests and ASVAB scores to potential career fields.
- Traveled to schools in area to speak to students about military careers and provide students with materials and literature about military careers.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
No Degree - Fire Fighting /Emergency Medical Technician
Houston Community College
Houston, TXBachelor of Science - Emergency Management
Lone Star College
Houston, TX10-2025
Associate of Science - Fire Safety
Lonestar College
Houston Texas05-2024
Skills
- CPR
- Patient Health Education
- Customer Service
- Cultural awareness
- Multitasking abilities
- Conflict resolution
- Technical Support
- Follow through
- Insurance understanding
- Organized nature
- Caseload management
- Interdepartmental cooperation
- Verbal and written communication
- Relationship building
- Quality assurance
- LEAD expert
Certification
- Certified Firefighter, EMT with the state of Texas, CPI certified with Houston Methodist.
- CPR certified
- Emergency Management Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Liaison Rep
Houston Methodist West
08.2022 - Current
Emergency Room Tech (PCA III)
Houston Methodist West
05.2012 - 08.2022
Firefighter /E.M.T
City Of Houston
03.2003 - Current
Security Police Officer
Pinkerton Government Services Inc.
10.2001 - 03.2003
Marine Corps Recruiter
United States Marine Corps
11.1992 - 10.2001
No Degree - Fire Fighting /Emergency Medical Technician
Houston Community College
Bachelor of Science - Emergency Management
Lone Star College
Associate of Science - Fire Safety
Lonestar College
Spending time with family, Going to church, playing soccer and going to the games, Bbqing.
Spending time with family is very important because that is the backbone of your success and your support system your and your support group. We love going taking trips to the beach, to the museums, to the zoo as a family. We love doing barbecues for the whole family getting together and talking about the past, present and future. Going to church is every Sunday and sometimes on Wednesday, giving thanks to the man upstairs that gave us the opportunity and the tools to succeed in life and the love, compassion , strength, and faith to take car of our families. He also gave me the love for soccer and sports. I have been playing soccer since 1990, i played soccer for the United States Marine Corps, Houston Fire Department and for Houston Methodist West.