Carlos Gill Jr.
North Tonawanda,NY
Summary
Dynamic Area Manager with Valvoline Instant Oil, skilled in operations management and team development. Proven track record of enhancing customer satisfaction through effective staff training and conflict resolution. Successfully led teams to exceed performance goals, fostering a collaborative environment that drives profitability and operational excellence.
Overview
24
24
years of professional experience
Work History
Area Manager
Valvoline Instant Oil
10.2020 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Store Manager
Valvoline Instant Oil
10.2010 - 10.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
Valvoline Instant Oil
01.2001 - 09.2008
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
Mc Kinnely
Buffalo,ny06-1997
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Goals and performance
- Operations
- Staff training and development
- Staff training
- Customer relationship management
- Staff development
- Talent review
- Facility inspections
Timeline
Area Manager
Valvoline Instant Oil
10.2020 - Current
Store Manager
Valvoline Instant Oil
10.2010 - 10.2020
Store Manager
Valvoline Instant Oil
01.2001 - 09.2008
High School Diploma -
Mc Kinnely
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