Work Preference
Education
Overview
Languages
Work History
Interests
Timeline
Generic
Carlos g. Nieves
Open To Work

Carlos g. Nieves

El Paso,TX

Work Preference

Desired Job Title

Customer Service Representative tier 1Unarmed Patrol OfficerCustomer Service RepresentativeLead Meteorological Technician GS9 CivilianCustomer Service Representative

Work Type

Full Time

Location Preference

RemoteHybrid
Location: El Paso, TX
Open to relocation: No

Salary Range

40000/yr - 200000/yr

Important To Me

Work from home optionTeam Building / Company RetreatsCareer advancementPaid time off401k match

Education

BBA - Management

American InterContinental University Online
Schaumburg, IL
04.2007 - 04.2008

No Degree - Professional Military Education Leadership

Squadron Officer School
Montgomery, AL
05.2016 - 10.2016

Associate of Science - Weather Technology

Community College of The Airforce
Montgomery, AL
12.1981 - 04.1991

Overview

16
16
years of professional experience
11
11
years of post-secondary education
2
2
Languages

Languages

Spanish
Native language
Spanish
Upper Intermediate (B2)
B2

Work History

Customer Service Representative

H&R Block
El Paso, TX
01.2023 - 05.2024
  • State of the art Tax preparation Turbo tax 2022 in bound customer service rep turbo tax program sales and Tax assistance.
  • Responded to customer requests for products, services, and company information.

Lead Meteorological Technician GS9 Civilian

Detachment 3 3rd Combat Weather Squadron
El Paso, TX
06.2010 - 05.2024
  • Lead Aviation Weather Forecaster Fort Bliss.
  • Became Instrumental as weather station manager in validating and testing of Fixed Based Weather observing system FMQ-23.
  • New system was installed, validated, and certified for stateside operational acceptance and use, Biggs Army airfield FY 2013.
  • Recognized for critical resource protection role, instrumental in issuance of Severe Storms weather alerts warnings used to safely and asset protection.
  • Relocated and hanger 12 military aircraft in newly constructed hangers at Fort Bliss safeguarded 5MM in military assets.
  • Assigned as qualification trainer readiness and training section enabled 3 level forecasters to be position qualified for first rotation of forecast school students to direct first unit assignment at Detachment 3 2016.
  • Stand up FMQ-23 fixed base observing system 2013.
  • First civilian from 3WS selected for Advance Radar Course designated Subject Matter Expert SME Radar for Det 3 2017.
  • Completed Squadron officer school (SOS) by distance learning 2016.
  • Awarded Civilian of the quarter 3WS fort hood 2017.
  • Awarded civilian of the quarter 3rd ASOG 2020.
  • Awarded Bronze Civilian service award for 10 years’ service anniversary 2017.
  • Graduate El PASO city neighborhood leadership academy 2018.
  • Awarded Ft Hood 3rd Combat Squadrons Commanders coin 2020 for service excellence and sustained superior performance.
  • Worked with diverse types of weather and ground conditions.

Customer Service Representative tier 1

Maximus Federal Hralth Services
El Paso, Texas
11.2025 - Current
  • Customer service representatives assist consumers with research on accounts and privacy protection.
  • Updates on health plans and problem resolutions.
  • Initial point of daily business contact.
  • Average 20 plus multi state research contacts per 8-hour shift.
  • Multi-state CSR sales, collection, help desk experience 10 years’ time.
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Unarmed Patrol Officer

Securitas Security
El Paso, TX
07.2024 - 05.2025
  • Patrolled designated areas on foot to identify security and safety issues.

Customer Service Representative

Pizza Hut
01.2021 - 01.2022

Interests

Science fiction star trek fantasy the lord of the rings Mystery Sherlock Holmes anime

Timeline

Customer Service Representative tier 1

Maximus Federal Hralth Services
11.2025 - Current

Unarmed Patrol Officer

Securitas Security
07.2024 - 05.2025

Customer Service Representative

H&R Block
01.2023 - 05.2024

Customer Service Representative

Pizza Hut
01.2021 - 01.2022

No Degree - Professional Military Education Leadership

Squadron Officer School
05.2016 - 10.2016

Lead Meteorological Technician GS9 Civilian

Detachment 3 3rd Combat Weather Squadron
06.2010 - 05.2024

BBA - Management

American InterContinental University Online
04.2007 - 04.2008

Associate of Science - Weather Technology

Community College of The Airforce
12.1981 - 04.1991

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Carlos g. Nieves