CARLOS GOMEZ
Las Vegas,NV
Summary
Background in customer support and hospitality. Understand POS systems & sales experience as well as working in a fast pace environment from past casino positions over the last decade. Great for observing the room and finding solutions for any outcome when it comes to guest & clients situations. Have a friendly personality that improves customer retention and team building. Motivated leader dedicated to following health and safety guidelines and pursues every opportunity to support team members and proactively address issues that arise.
Overview
14
14
years of professional experience
Work History
Lead Barista
Luxor Hotel & Casino
07.2023 - 08.2025
- Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
- Trained and developed team members in coffee brewing techniques and customer interaction skills.
- Implemented inventory management practices to reduce waste and maintain optimal stock levels.
- Coordinated schedules and delegated tasks to enhance workflow efficiency during peak hours.
- Monitored equipment maintenance, ensuring optimal performance and adherence to safety protocols.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
Barista
Mirage Hotel & Casino
Las Vegas, NV
07.2017 - 07.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by 20% as mentioned by managers.
Spa Attendant
Hard Rock Hotel & Casino
Las Vegas, NV
05.2016 - 07.2017
- Managed front desk by answering phones, scheduling appointments and greeting guests 15 - 30 times daily.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
Warehouse Runner
Hard Rock Hotel & Casino
Las Vegas, NV
04.2011 - 05.2014
- Maintain inventory control by collecting stock location orders and printing requests
- Delivered orders and receive goods 10 - 25 pallets daily.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Keep warehouse and receiving areas clean and free of debris
- Set up giveaway areas and keep them stocked
- Retrieve and sort outgoing mail from various departments.
- Maintained productivity and accuracy while continuously lifting and unpacking over 50 pounds of food packages
- Moved merchandise using forklifts, pallet jacks and hand trucks
Education
Desert Rose Adult Hs
North Las Vegas, NV2011
Skills
- Supplier Monitoring
- Managing Operations and Efficiency
- Technical Proficiency
- Defect Resolution
- Manual Testing
- Strong Problem Solver
- Providing Feedback
- Issue and Resolution Tracking
- Google Spreadsheets
- Collaborative Team Player
- Organizational Skill
- Inventory management
- Drink customization
- POS systems
- Safe food handling
- Barista training
- Cross-selling strategies
- Staff scheduling
- Team leadership
- New hire training
- Coffee machinery
- Calm demeanor
- Fluent In English
- Up-selling
Timeline
Lead Barista
Luxor Hotel & Casino
07.2023 - 08.2025
Barista
Mirage Hotel & Casino
07.2017 - 07.2023
Spa Attendant
Hard Rock Hotel & Casino
05.2016 - 07.2017
Warehouse Runner
Hard Rock Hotel & Casino
04.2011 - 05.2014
Desert Rose Adult Hs