Carlos Gomez
Modesto
Summary
Focused and driven sales & connectivity expert with 7 years of experience in customer service, telecommunications management, and supervising/training. Passionate about providing solutions and training techniques for profound work productivity and customer satisfaction. Reliable and dedicated to problem-solving and undertaking growth initiatives for key workplace targets. Currently in pursuit of a degree in Computer Science.
Overview
6
6
years of professional experience
Work History
Sales/Connectivity Expert
AT&T
Modesto, CA
01.2024 - Current
- Managed a average of 30-50 outbound and inbound customer interactions to promote company products and services by providing outstanding customer service.
- Boosted sales and brand engagement by up to 30% through need-based interactions and personalized connectivity solutions.
- Consistently exceeded sales targets, achieving 130% of quota and maintaining a Top 10 regional performance ranking.
- Winner of the Diamond Club Award for top-tier sales performance and consistent revenue contribution.
- Focused in outbound prospecting through cold calls and follow-up outreach to identify and engage potential leads.
- Coordinated with management for improved training regimens for new hires and key work components for the store.
- Maintained accurate records of outreach and customer interactions using CRM systems (Salesforce).
Operations Trainer
Beliveo - Campaign for Comcast (Account Management and Mobile)
Guadalajara, Jal.
05.2021 - 09.2023
- Delivered training programs covering account management, technical support, sales fundamentals, operational procedures, and customer service quality standards.
- Led training seminars for groups of up to 25 employees over periods from 2 to 5 weeks, ensuring consistent skill development and performance.
- Implemented and reinforced new operational procedures, ensuring long-term adoption post-training and alignment with client performance expectations and service standards.
- Supported training initiatives focused on CRM tools, workforce management software, and KPI tracking and analysis to improve employee performance visibility.
Customer Service Agent
Beliveo - Retention Campaign for Comcast
Guadalajara, Jal.
03.2020 - 05.2021
- Managed daily use of CRM systems to track customer interactions, improve account health, and support retention strategies.
- Delivered high-volume customer support via phone and digital channels, ensuring timely and successful resolution of inquiries.
- Educated customers on product features, billing inquiries, and service procedures to improve retention and upselling new services.
- Consistently exceeded sales targets and achieving a SR (sales rate) of 30%+.
Education
Bachelor of Arts - Marketing
Universidad de Guadalajara
Guadalajara, Jal.Computer Science - Concentration in progress
Modesto Junior College
Modesto, CASkills
- Leadership
- Conflict resolution
- Internal & external communication
- Sales planning
- Teamwork and collaboration
- Self motivation
Technologies
- Microsoft Office
- CRM Software Management (Salesforce)
- Programming languages (Java, C++, Python)
- Adobe Creative Suite
ADDITIONAL INFORMATION
Spanish
Native or Bilingual
Timeline
Sales/Connectivity Expert
AT&T
01.2024 - Current
Operations Trainer
Beliveo - Campaign for Comcast (Account Management and Mobile)
05.2021 - 09.2023
Customer Service Agent
Beliveo - Retention Campaign for Comcast
03.2020 - 05.2021
Computer Science - Concentration in progress
Modesto Junior College
Bachelor of Arts - Marketing
Universidad de Guadalajara