Carlos Gonzalez
Cypress
Summary
Professional account management professional with strong focus on building and maintaining client relationships. Adept at driving results through collaborative teamwork and adaptable to changing needs. Skilled in communication, negotiation, and problem-solving. Reliable and goal-oriented, with proven track record in achieving targets and enhancing customer satisfaction.
Overview
14
14
years of professional experience
Work History
Account Representative
Crane Solutions
Houston, TX
04.2025 - Current
- Serve as primary point of contact for clients regarding shipments.
- Track shipments in real time and provide accurate and proactive updates for client
- Managed account portfolios, ensuring timely resolution of client inquiries and issues.
- Developed and maintained client relationships to enhance customer satisfaction and retention.
- Resolve delivery issues, delays, and discrepancies quickly and professionally
Associate Banker
JP Morgan Chase
08.2021 - Current
- Provide high quality customer service for a positive experience
- Establish long term customer relationships and provide personalized service
- Identify opportunities thru thorough analysis for each client
- Provide solutions based on clients short and long term financial goals
- Maintain and strengthen current relationships
Sales Consultant
Enterprise Holdings
07.2019 - 12.2020
- Deliver excellent customer service
- Educate customers on our program and product
- Utilize Proper Sales Techniques
- Listen to client to ensure their needs are met with their new vehicle or find alternatives for them
- Build Relationships with clients
- Develop new business and maintain current
- Analyze trends in market with team and create solutions on a month by month basis
Assistant Manager
Enterprise Holdings
10.2017 - 06.2019
- Deliver excellent customer service
- Effectively communicate with customers and vendors
- Market to build and maintain current relationships with vendors
- Control expenses and read branches monthly profit/loss
- Set expectations for upcoming quarter in revenue/expenses
- Mentor, train, and develop staff
Management Trainee
Enterprise Holdings
11.2016 - 09.2017
- Deliver excellent customer service
- Use proper sales techniques to educate customers on different products available
- Use problem solving skills daily to deal with adversity
- Daily inventory check of our fleet
Warehouse Associate
AIV Inc.
06.2012 - 08.2012
- Unload shipments, inspect, and sort out the inventory received
- Process, package, and ship orders accurately
- Check and verify shipments before being shipped
Education
Bachelors - Business Administration
Texas A&M University - Corpus Christi
Corpus Christi, Texas, USA05-2016
No Degree obtained - Transfer
Lonestar College - Cy Fair
Cy Fair, Texas, USA12-2011
Skills
- Strong work ethic
- Great problem solving skills
- Forward thinking
- Very strong communication skills
- Organized and detail oriented
- Good multitasking skill
- Bilingual (Spanish)
- Customer engagement
Timeline
Account Representative
Crane Solutions
04.2025 - Current
Associate Banker
JP Morgan Chase
08.2021 - Current
Sales Consultant
Enterprise Holdings
07.2019 - 12.2020
Assistant Manager
Enterprise Holdings
10.2017 - 06.2019
Management Trainee
Enterprise Holdings
11.2016 - 09.2017
Warehouse Associate
AIV Inc.
06.2012 - 08.2012
No Degree obtained - Transfer
Lonestar College - Cy Fair
Bachelors - Business Administration
Texas A&M University - Corpus Christi