Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carlos Guaranda

Queens,NY

Summary

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Overview

2
2
years of professional experience

Work History

Server

Outback Steakhouse
05.2025 - 08.2025
    • Cultivated warm relationships with regular customers.
    • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
    • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.

      • Worked with POS system to place orders, manage bills, and handle complimentary items.
      • Boosted overall sales by confidently recommending daily specials and upselling menu items.
      • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
      • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
      • Elevated the guest experience by anticipating their needs proactively throughout their visit.

Server Support

Outback Steakhouse
08.2024 - 05.2025
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.

Takeaway

Outback Steakhouse
06.2024 - 08.2024
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.

Host

Outback Steakhouse
08.2023 - 06.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Education

High School Diploma -

Francis Lewis Highschool
Fresh Meadows NY
06-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Hospitality service expertise
  • Menu memorization
  • Service prioritization
  • High volume dining
  • Team collaboration
  • Suggestive selling

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Server

Outback Steakhouse
05.2025 - 08.2025

Server Support

Outback Steakhouse
08.2024 - 05.2025

Takeaway

Outback Steakhouse
06.2024 - 08.2024

Host

Outback Steakhouse
08.2023 - 06.2024

High School Diploma -

Francis Lewis Highschool

Similar Profiles

CREATE PROFILE