Carlos Hernandez
Houston,TX
Summary
Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/Accounting Clerk
Legacy Granite And Marble Co. Inc.
Houston, TX
11.2018 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed accounting records and performed dues-ins and dues-outs tasks.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
Accounting Clerk
Paverock Of Houston
Houston, TX
01.2017 - 08.2018
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Balanced reports to submit for approval and verification.
- Communicated with suppliers to reconcile invoice payments.
- Managed over 50 customer calls per day.
Electric Component Inspector
Smith And Associates
Houston, TX
10.2013 - 12.2016
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Monitored company inventory to keep stock levels and databases updated
- Proved successful working within tight deadlines and fast-paced atmosphere
Pet Care Associate
Doodycalls
Houston, TX
02.2011 - 06.2013
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected animal waste produced on homeowners properties and worked with large apartment complexes.
Gym Staff Member
Brenda And John Duncan YMCA
Houston, TX
01.2010 - 01.2011
- Enforced rules and held customers accountable for not following gym regulations.
- Sold memberships and personal training sessions to new customers.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
Certified Personal Fitness Trainer
Bally Total Fitness Corporation
Houston, TX
10.2008 - 06.2009
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Built customer loyalty by smoothly executing training initiatives.
Infantry Machine Gunner/Administration Assistant
Marine Corps Base Camp Pendleton
Camp Pendleton, CA
09.2006 - 04.2008
- Be proficient in weapon handling and safety.
- Be watchful and alert of all occurrences and persons in surrounding area.
- Be able to work with foreign military and other companies in battalion.
- Stay proficient with casualty care.
- Constantly staying knowledgeable on all things pertaining to position.
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Aided colleagues, managers and customers through regular communication and assistance.
Education
Associate of Science - Computer Science
01.2024
High School Diploma -
06.2006
Skills
- Problem Anticipation and Resolution
- Inspection and Testing Reports
- Combat Training
- Simulator Training
- Irregularity Reporting
- Equipment Function Testing
- Testing Data Documentation
- Progress Monitoring and Goal Attainment
- Fitness Program Design
- Accounts Payable and Receivable
- Bill Payment and Recordkeeping
- Communication and Interpersonal Connection
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative/Accounting Clerk - Legacy Granite And Marble Co. Inc.
11.2018 - 12.2019
Accounting Clerk - Paverock Of Houston
01.2017 - 08.2018
Electric Component Inspector - Smith And Associates
10.2013 - 12.2016
Pet Care Associate - Doodycalls
02.2011 - 06.2013
Gym Staff Member - Brenda And John Duncan YMCA
01.2010 - 01.2011
Certified Personal Fitness Trainer - Bally Total Fitness Corporation
10.2008 - 06.2009
Infantry Machine Gunner/Administration Assistant - Marine Corps Base Camp Pendleton
09.2006 - 04.2008
Houston Community College - Associate of Science, Computer Science
Cypress Ridge High School - High School Diploma,
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