Terri Jo Proctor
Lemoyne,PA
Summary
Conscientious customer service representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Abel Solutions
Harrisburg , MO
01.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Managed over 50 calls per day, thereby increasing customer satisfaction from 87% to 97%.
Customer Service Representative
Kelly Services
Harrisburg , PA
08.2014 - 01.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed over 50 calls per day
- Recommended products to customers, thoroughly explaining details.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Education
Some College (No Degree) -
School of Computer Technology
Brooklyn, NYHigh School Diploma -
DAUPHIN COUNTY VO
Harrisburg, PA04.1985
Skills
- Ability to effectively communicate
- Effective active listening skills
- Microsoft Office
- Ability to document clearly and professionally
- Problem-solving and time management skills
- Problem Anticipation and Resolution
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
Timeline
Customer Service Representative
Abel Solutions
01.2017 - Current
Customer Service Representative
Kelly Services
08.2014 - 01.2017
Some College (No Degree) -
School of Computer Technology
High School Diploma -
DAUPHIN COUNTY VO
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