Falon Green
JACKSONVILLE,FL
Summary
Professionally dedicated to patient service with expertise in service delivered and demonstrated. Devoted to preserving professional connections in order to boost revenue. Enhances patient experiences by employing service-oriented behaviors, understanding patients desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Tameka Bothswain
02.2019 - Current
- Handled patients inquiries and suggestions courteously and professionally.
- Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
- Answering constant flow of patient calls with minimal wait times.
- Answering patient telephone calls promptly to avoid on-hold wait times.
- Answering patients questions about company and services.
- Troubleshoot basic technical issues.
Customer Service Representative
Alenthia Sulph
06.2017 - 02.2019
- Manage large amounts of incoming phone calls
- Identify and assess patients needs to achieve satisfaction
- Build sustainable relationships and trust with patient accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
Education
Some College - Prerequisites
Florida State College At Jacksonville
Jacksonville, FL2020
Some College - Medical Assisting
Fortis College
Orange Park, FL05.2018
Associate of Arts - Customer Service
Career Academy Of Professional Studies
Jamaica07.2013
Skills
- Administrative Support
- Good analytical, follow-through, and organizational skills
- Typing Proficiency, detail oriented, dependable and reliable
- Work in a team-based environment and communicate effectively and respectfully with peers, supervisors and management
- Ability to communicate effectively in English (both written and verbal and the ability to partner with co-workers across all levels of the organization
Timeline
Customer Service Representative
Tameka Bothswain
02.2019 - Current
Customer Service Representative
Alenthia Sulph
06.2017 - 02.2019
Some College - Prerequisites
Florida State College At Jacksonville
Some College - Medical Assisting
Fortis College
Associate of Arts - Customer Service
Career Academy Of Professional Studies
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