Summary
Overview
Work History
Education
Timeline
Gaming
Gaming
Generic

Carlos Hernandez Jr

Miramar,Florida

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Publix Grocery Store
06.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.

Waiter

Lime Mexican Grill
09.2018 - 07.2020
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

Bachelor of Arts - SOFTWARE ENGINEERING

Florida International University
Miami, FL
04.2024

Associate of Arts - SOFTWARE ENGINEERING

BROWARD COMMUNITY COLLEGE
Miramar, FL
07.2022

Timeline

Customer Service Associate

Publix Grocery Store
06.2020 - Current

Waiter

Lime Mexican Grill
09.2018 - 07.2020

Bachelor of Arts - SOFTWARE ENGINEERING

Florida International University

Associate of Arts - SOFTWARE ENGINEERING

BROWARD COMMUNITY COLLEGE

Gaming

I remember the day that i was exposed to the world of "Gaming",  I noticed that my my sister was playing Halo and Gears of War. I went up to her to ask if I can give the two games a try and that was the first time I put a controller in my hands. The moment I started to move in these fantasy worlds, I thought " Is there more the console has for me to play?" and yes there was a lot more worlds to experience. When I got more in to the world of gaming, my eyes were open to the technology creating and running these worlds that  I loved so much. One day I moved to a computer and experienced the world of the internet. When I learned how computers and software worked.


With the love and obsession of gaming, a close friend and I collaborated  and created a game of a knight in a fantasy world.  We were hooked and that is when I knew exactly what I wanted to study and pursue for my career.

Gaming

I remember the day that i was exposed to the world of "Gaming",  I noticed that my my sister was playing Halo and Gears of War. I went up to her to ask if I can give the two games a try and that was the first time I put a controller in my hands. The moment I started to move in these fantasy worlds, I thought " Is there more the console has for me to play?" and yes there was a lot more worlds to experience. When I got more in to the world of gaming, my eyes were open to the technology creating and running these worlds that  I loved so much. One day I moved to a computer and experienced the world of the internet. When I learned how computers and software worked.


With the love and obsession of gaming, a close friend and I collaborated  and created a game of a knight in a fantasy world.  We were hooked and that is when I knew exactly what I wanted to study and pursue for my career.

Carlos Hernandez Jr