CARLOS HERNANDEZ

• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Used CRM software to maintain detailed contact logs and account records.
• Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
• Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
• Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
• Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.

While at City Lumber I was in charge of maintaining and ordering

Wood Moldings

Screws

Access Doors

Tile & grid

Check trucks before going out for deliveries