Carlos Herpin
Nashua,NH
Summary
Accomplished professional with 10+ years in the industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Principal Systems Engineer
Sovos Compliance
09.2021 - Current
- Handled scripting tasks for debugging and automation using Python.
- Contributed to the design of robust systems architecture, ensuring scalability and adaptability for future growth requirements.
- Managed and monitored installed systems for highest level of availability.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Provided insightful input during brainstorming sessions aimed at identifying opportunities for innovation in current projects.
- Improved system efficiency by identifying and resolving complex technical issues in a timely manner.
- Performed cost-benefit and ROI analyses for proposed systems.
- Conducted end-user reviews for modified and new systems.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Served as a technical liaison between product development teams and clients, ensuring successful project completion within desired time frames.
- Created flowcharts, diagrams and other documentation.
- Mentored junior engineers on best practices, promoting skill advancement and fostering a collaborative work environment.
- Collaborated with executive team to define business requirements and systems goals.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Negotiated with vendors, contractors to secure contracts and set SLAs.
- Participated in system development life cycle from requirements analysis through system implementation.
- Assisted in the evaluation of third-party software tools for potential integration into existing systems infrastructure while maintaining compatibility requirements.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
Sr. Systems Engineer
FirstLight
11.2018 - 07.2022
- Establish and implement training processes and strategies for all technical personnel.
- Analyze, plan, and develop requirements and standards about scheduled projects
- Systems Patching and Security updates
- Research and evaluate hardware and software technology options and weigh cost/benefit analysis when making large purchases on behalf of company
- Recruit and train exceptional employees to fill posted positions within technical department
- Update and support all production technologies ensuring proper maintenance and installation
- Troubleshoot and resolve Tier 4 escalations for managed VMware, Microsoft, and storage environments
- Architecture and support of new and existing mixed VMware, Microsoft, and Linux managed environments
- Participate in research and development on latest virtualization technologies tools, and capabilities as well as other emerging infrastructure capabilities
- Create and support architecture and troubleshoot documentation to reduce unnecessary escalations
- Contribute to excellent customer service, communication, process support and accountability.
Sr. Site Reliability Engineer
EPiServer
01.2018 - 11.2018
- Expert level troubleshooting skills across different levels of stack
- VMware | AWS | Azure experience | Everweb | AD | IIS | SolarWinds | CloudFlare
- Hands on experience with cloud infrastructure Azure and AWS
- Server 2008R2, 2012R2, 2016 IIS Deployment, Configuration, Administration
- MS Windows Active Directory 2016
- MS Azure3 AD Configuration, Administration
- Experience monitoring cloud services with Application Insight, Log Analytics and New Relic
- Experience leading teams of engineers in service outage situations
- Troubleshoot and resolve end-user issues independently and efficiently.
- Build knowledge base around common production support issues.
- Maintain services once in production by measuring and monitoring availability, latency, and overall system health.
- Automate incident handling to build “self-healing” systems - vRealize
- Author and support documentation for related processes, procedures, and system events
- Show areas of improvement within systems and perform enhancements.
- Participate on-call rotation.
Sr. Software QA | Systems Engineer II
Skillsoft
01.2006 - 01.2018
- Evaluate, test, and deploy software applications for usability and functionality across Development, QA, Qualifications and Production
- Designed and built test cases and procedures from use cases and requirements.
- Worked closely with cross-functional team across multiple locations and time zones.
- Experience automating test cases, build deployments in complex distributed F5 LoadBalancer environment using back-end virtualization (VMware) and front-end web services (IIS, Tomcat8x) – KACE Ticketing – Atlassian Confluence
- Work cross functional with I.T., Development, QA, Qualifications, SCRUM Master
- Automated Skillport Product deployment in multi-node load balanced environment – reducing deployment time from 24+hour to 2-hour installation
- Support all aspects of software deployment and performance, regression testing, troubleshooting of build kits/ content for QA and Development
- Collaborate and support Agile Squad Teams for rapid contiguous deployment of software full media kit and patches
- Automate management of all QA/ Development environments – backend and front end (vCenter 5.5-6.0/ HPe Server Host/ 3PAR Storage/ Cisco 3750x Stack Switching/ Big IP 1600/ 3600 F5)
- Proactively Manage/ Automate support all QA/ I.T
- Software environments (SolarWinds/ SCCM/ vRealize/ RVTools)
- Performance testing of all QA/ Development backend and front ends – server/ vm/ network/
- Perform ongoing capacity planning for supported technologies to supply assurance of proper system operation and performance
- Research new technologies and industry trends
- Virtualize 400+ physical servers to 40 ESXi Virtual Host Server – max 1,400 vms – High Availability Application and DRS functionality.
- Implemented IT infrastructure upgrades, ensuring minimal downtime during the transition process.
- Collaborated with cross-functional teams to successfully complete complex projects on time and within budget constraints.
- Evaluated new tools and technologies for possible integration into existing infrastructure environments.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Team Lead on group projects, delegating tasks, creating schedule, organizing resources, documentation.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
Sr. Systems / Server/ Audio Visual Engineer
Nixon Peabody, LLP
01.2000 - 01.2006
- Built, configured, deployed, and administered MS Windows NT and 2003 server environment
- Led migration of MS Exchange servers from 5.5 to 2000, resulting in more than $100,000 in savings
- Increased usage and reduced travel costs through hardware/ software implementation of Audio Visual Conferencing usage & support.
Sr. Systems Administrator, Technical Trainer, Consultant
Ajilon Consulting Services
01.1995 - 01.2000
- Interfaced with clients & team members to design and implement effective technology solutions at client sites.
- Increased efficiency & capability of technical infrastructures through implementation of new hardware, software, and networks.
- Trained and mentored existing/ new personnel hired to fulfill various roles.
Education
VMware VCP 3.5 - Information Technology
New Horizons
Nashua, NHInformation Technology
New Horizon
NashuaInformation Technology
Cloud Guru
Remote OnlineSkills
- Application Administration
- Project Management
- Documentation Protocol Design
- Virtual and Cloud Technologies
- Upgrade Path Design
- Integration readiness analysis
Timeline
Principal Systems Engineer
Sovos Compliance
09.2021 - Current
Sr. Systems Engineer
FirstLight
11.2018 - 07.2022
Sr. Site Reliability Engineer
EPiServer
01.2018 - 11.2018
Sr. Software QA | Systems Engineer II
Skillsoft
01.2006 - 01.2018
Sr. Systems / Server/ Audio Visual Engineer
Nixon Peabody, LLP
01.2000 - 01.2006
Sr. Systems Administrator, Technical Trainer, Consultant
Ajilon Consulting Services
01.1995 - 01.2000
VMware VCP 3.5 - Information Technology
New Horizons
Information Technology
New Horizon
Information Technology
Cloud Guru
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