Pleasantly interacted with customers during hectic periods to promote fun, positive environment
Recommended products based on solid understanding of individual customer needs and preferences
Build rapport with new and current customers to promote brand loyalty
Working together in a positive environment to impact those around you and the customers, motivating to reach excellence
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Operated cash register for cash and credit card transactions with excellent accuracy levels.
Assisted customers with returns, refunds and resolving transaction issues.
Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Soccer Referee
ASA
11.2021 - 02.2023
Provide safety for the players and demonstrate equality and fairness on the pitch within all players from different demographics
Maintaining composure while mitigating conflict with players, parents, and coaches
Confer with other sporting officials, coaches, players, and facility managers in order to provide information, coordinate activities, and discuss problems
Education
Bachelor of Science - Biology
Grand Canyon University
High School Diploma -
Tolleson Union High School
Tolleson, AZ
05.2023
Skills
Fluent in Spanish
Public Speaking
Time Management
Collaborating with others
Teachable
Communicating
Problem Solving
Approachable
People's person
Technical Support
Accomplishments
4.1 GPA & Top 5% in High School
Performed in highest level of U.S Soccer (MLS NEXT).
Selected in the best 22 players in the U.S; played an all-star match.