Carlos Johnson
Experienced Customer Service Representative
Orlando,FL
Summary
Dedicated customer service representative with strengths in active listening and complaint resolution. Proven ability to maintain high satisfaction levels while adhering to food safety standards.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance
Altamonte Springs, Florida
06.2021 - 11.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled customer complaints quickly following company guidelines and procedures.
- Responded to customer questions through phone and chat channels.
- Provided timely and accurate details on services.
- Maintained knowledge of products and services to assist customers effectively.
- Followed up with customers to ensure satisfaction and address any concerns.
- Recorded customer conversations in CRM system.
Back of House Team Member
Moe's Southwest Grille
Orlando, FL
03.2018 - 04.2019
- Prepared, cooked, and presented food efficiently to consistently meet restaurant's quality standards.
- Prepared ingredients for daily meal service according to company standards.
- Ensured cleanliness and organization of kitchen workstations to support efficient service.
- Followed food safety guidelines to handle and store ingredients properly.
- Monitored inventory levels and communicated shortages to management to prevent service interruptions.
- Operated kitchen equipment safely while adhering to operational procedures.
- Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
- Cleaned work areas, equipment and utensils after use to maintain a safe and sanitary environment.
- Took on extra tasks to enhance team collaboration.
- Stocked kitchen with necessary supplies, such as food items and cleaning products.
Education
Some College (No Degree) - Music Performance
Valencia College
Orlando, FLSkills
- Customer service
- Call center procedures
- Quality assurance
- Food safety compliance
- Inventory monitoring
- Task prioritization
- Active listening
- Adaptability skills
Timeline
Customer Service Representative
Teleperformance
06.2021 - 11.2021
Back of House Team Member
Moe's Southwest Grille
03.2018 - 04.2019
Some College (No Degree) - Music Performance
Valencia College