Carlos Lamas
Fullerton,CA
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Driver, warehouse orders seasoned in transporting freight, stock and materials for delivery. Effectively facilitates safety protocols and physical handling techniques to maintain safe working conditions. Possesses excellent time management, safety oversight and organizational skills to maintain freight quality and integrity.
Overview
9
9
years of professional experience
Work History
Poker Dealer
Commerce Casino
Commerce, California
08.2022 - 04.2024
- Dealt cards to players in accordance with established rules and regulations of the game.
- Monitored games for adherence to gaming laws and regulations, as well as house policies.
- Assisted guests in understanding the rules and regulations of various poker games.
- Ensured that all necessary supplies were available throughout shift.
- Maintained a clean and organized work area.
- Provided excellent customer service by responding promptly to guest inquiries or complaints.
- Verified identification of customers before allowing them to play poker.
- Collected gaming chips from players at end of each game session.
- Balanced table bank at beginning and end of shift.
- Conducted chip exchanges as needed during shifts.
- Tracked all winnings and losses on computer system accurately and efficiently.
- Performed accurate payouts according to established procedures.
Sales Associate/Driver, Warehouse Orders
Baghouse and Industrial Sheet Metal Services Inc
Brea, California
01.2020 - 02.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
Sales Associate/Driver, Warehouse Orders
Walters Wholesale Electric Co.
Brea, California
05.2015 - 12.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Scheduled shifts for fellow associates during peak traffic times.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
Education
Associate of Arts - Business Administration And Management
Fullerton College
Fullerton, CA06-1992
Skills
- Stress Tolerance
- Cash handling experience
- Observations and assessments
- Positive Customer Experience
- Exceptional communication skills
- Patience and Persistence
- Strong mathematical skills
- Excellent customer service
- Excellent Communication
Timeline
Poker Dealer
Commerce Casino
08.2022 - 04.2024
Sales Associate/Driver, Warehouse Orders
Baghouse and Industrial Sheet Metal Services Inc
01.2020 - 02.2021
Sales Associate/Driver, Warehouse Orders
Walters Wholesale Electric Co.
05.2015 - 12.2019
Associate of Arts - Business Administration And Management
Fullerton College