Dedicated poker dealer with a proven track record in delivering exceptional customer experiences, ensuring game integrity, and fostering a welcoming environment.
Overview
26
26
years of professional experience
Work History
Poker Dealer
Red Rock Casino Resort & Spa
Las Vegas, NV
06.2021 - 04.2026
Dealt poker games efficiently, ensuring smooth gameplay and adherence to house rules.
Managed player interactions, providing exceptional customer service and maintaining a welcoming environment.
Monitored game integrity, identifying and addressing irregularities to uphold casino standards.
Assisted in training new dealers on game procedures and customer engagement techniques.
Collaborated with floor supervisors to resolve disputes and ensure fair play among participants.
Participated in ongoing training programs to refine dealing skills and stay updated on gaming regulations.
Enforced casino rules and regulations, promoting fair play among customers.
Poker Dealer
Westgate Las Vegas Resort & Casino
Las Vegas, NV
08.2019 - 03.2020
Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
Enhanced player satisfaction by efficiently dealing cards and maintaining a professional game environment.
Exceeded customer expectations through friendly interactions while maintaining focus on managing game play.
Implemented strategies to enhance player satisfaction and encourage repeat visits.
Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
Slot Floor Person
Arizona Charlie's Hotel & Casino
Las Vegas, NV
07.2014 - 08.2019
Monitored slot machine performance and ensured timely payouts for optimal guest satisfaction.
Provided exceptional customer service while addressing player inquiries and resolving issues efficiently.
Conducted routine inspections of gaming machines for compliance with regulatory standards and operational integrity.
Collaborated with team members to maintain cleanliness and organization of the gaming floor environment.
Utilized strong multitasking skills to manage multiple tasks simultaneously, ensuring smooth operations on the casino floor.
Enhanced customer experience by promptly addressing and resolving slot machine issues.
Ensured accurate payouts for players by properly handling jackpots, hand pays, and fills.
Poker Dealer/Poker Dual Rate Supervisor
Viejas Casino
Alpine, CA
03.2003 - 10.2013
Dealt various poker games, ensuring compliance with established casino procedures.
Managed player interactions to maintain a positive gaming environment.
Monitored game integrity and identified irregularities promptly.
Trained new dealers on gameplay rules and customer service standards.
Assisted in resolving disputes between players and staff effectively.
Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
Maintenance Technician
Sycuan Casino Resort
El Cajon, CA
04.2000 - 02.2003
Conducted routine inspections and troubleshooting of mechanical systems to ensure optimal performance.
Performed preventative maintenance on HVAC, plumbing, and electrical systems to enhance reliability.
Collaborated with team members to execute timely repairs and minimize service disruptions.
Maintained detailed logs of maintenance activities to support compliance and operational efficiency.
Developed strategies for improving maintenance processes, resulting in reduced downtime for facilities.
Operated varied hand and power tools to complete repairs.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.