Makayla Franco
Bunnell,FL
Summary
Results-oriented professional with experience in fast-paced gaming and service environments. Skilled in multitasking, quick decision-making, and fostering positive customer experiences. Committed to reliability and teamwork to drive operational success.
Overview
6
6
years of professional experience
Work History
Poker Dealer
Orange City Racing and Card Room
04.2024 - Current
- Dealt cards efficiently in high-pressure gaming environments, ensuring smooth gameplay and customer satisfaction.
- Managed multiple poker tables simultaneously, demonstrating exceptional multitasking skills and attention to detail.
- Implemented process improvements that streamlined operations, reducing downtime between hands and increasing table efficiency.
- Cultivated strong relationships with regular patrons, promoting loyalty through personalized service and attention to individual preferences.
- Educated players on game rules and strategies, enhancing overall player experience and engagement.
Chip Runner
OcalaBets
11.2023 - 04.2024
- Maintained cleanliness and organization of chip storage areas, promoting a safe working environment.
- Implemented process improvements for chip distribution, increasing efficiency and minimizing delays in service.
- Provided support during high-volume events, demonstrating adaptability under pressure while maintaining quality standards.
- Oversaw adherence to gaming regulations related to chip handling, ensuring compliance and reducing risk for the club.
Chip Runner
Orange City Racing and Cards Club
02.2022 - 08.2023
- Delivered timely chip transfers to gaming tables, ensuring efficient gameplay and customer satisfaction.
- Monitored chip inventory levels, facilitating accurate stock management and preventing shortages during peak hours.
- Assisted in training new team members on chip handling procedures and operational standards.
- Collaborated with floor staff to streamline communication, enhancing service delivery and operational flow.
Shift Leader
Dunkin' Donuts
09.2019 - 02.2022
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored new team members on procedures and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies during shifts.
- Implemented promotional strategies to enhance sales and improve customer engagement.
- Resolved customer complaints effectively, maintaining satisfaction and loyalty.
- Completed cash and credit card transactions accurately using POS software.
Baker/Host
Perkins Restaurant
08.2021 - 11.2021
- Operated ovens and mixers to produce a variety of baked goods.
- Prepared dough, batters, and fillings according to standardized recipes.
- Monitored inventory levels to ensure adequate supply of ingredients.
- Assisted in training new team members on baking procedures and safety protocols.
- Ensured all baked products met quality standards for taste and presentation.
Sales Associate
Bealls
05.2021 - 08.2021
- Assisted customers with product selections, enhancing overall shopping experience.
- Maintained store appearance and organization, ensuring optimal product display.
- Collaborated with team members to achieve daily sales goals and improve customer service.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
University High School
Orange City, FLSkills
- Strong communication skills
- Quick decision making
- Reliability and punctuality
- Patience and persistence
- Positive customer experience
- Effective time management
- Continuous learning mindset
- Stress tolerance
- Accurate math skills
- Exceptional communication skills
- Cash handling experience
- Teamwork and collaboration
Timeline
Poker Dealer
Orange City Racing and Card Room
04.2024 - Current
Chip Runner
OcalaBets
11.2023 - 04.2024
Chip Runner
Orange City Racing and Cards Club
02.2022 - 08.2023
Baker/Host
Perkins Restaurant
08.2021 - 11.2021
Sales Associate
Bealls
05.2021 - 08.2021
Shift Leader
Dunkin' Donuts
09.2019 - 02.2022
High School Diploma -
University High School