Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carlos Lopez

Naples

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

29
29
years of professional experience

Work History

Service Manager

Power Lodge Florida
03.2020 - Current
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.

Shop Foreman

Florida Motor Sports
02.2003 - 03.2019
  • Trained and coached employees to improve performance and skills.
  • Oversaw maintenance and repair of shop equipment.
  • Used hand and power tools, equipment, and instruments accurately.
  • Verified safe and proper operation of wide range of power tools, equipment and instruments.
  • Cultivated professional working relationships with peers and supervisors.

Service Technician

Power Sports Of Naples
04.1994 - 05.2003
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Education

BBA -

InterAmerican University of Puerto Rico
San German Puerto Rico
05.1990

Skills

  • After-Sales Support
  • Leadership Development
  • Staff Motivation
  • Service and Parts Teams Management
  • Honest and Trustworthy
  • Continuous Improvements
  • Overseeing Technicians
  • Workflow Management

Languages

English
Full Professional
Spanish

Timeline

Service Manager

Power Lodge Florida
03.2020 - Current

Shop Foreman

Florida Motor Sports
02.2003 - 03.2019

Service Technician

Power Sports Of Naples
04.1994 - 05.2003

BBA -

InterAmerican University of Puerto Rico

Similar Profiles

CREATE PROFILE
Carlos Lopez