Carlos Lozano
Downey
Summary
Aiming to transition from a diligent finance role to a dynamic position as a cook leveraging my hands-on experience, kitchen knowledge, and dedication to mastering culinary skills. Eager to contribute my work ethic, passion for food and ability to thrive in a fast-paced environment to enhance the culinary team and advance my career in the culinary arts.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Personal Banker
Wells Fargo
09.2021 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Client Service Manager
Corcoran Administrators Inc.
01.2017 - 08.2021
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
- Reduced turnaround times on client requests by streamlining work processes.
- Took ownership of customer issues and followed problems through to resolution.
Restaurant Team Member
Sonics Drive In
01.2012 - 01.2014
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
Education
Business Administration
California State University, Long Beach
Long Beach, CA05-2017
High School Diploma -
Golden Valley High School
Bakersfield, CA07-2013
Skills
- Knife Skills
- Cooking Techniques
- Baking and Steaming
- Deep Frying
- Sauce Preparation
- Sautéing and Seasoning
- Creative Plating Techniques
- Attention To Detail
Certification
- ServSafe Food Handler Certification
Languages
English
Spanish
Timeline
Personal Banker
Wells Fargo
09.2021 - Current
Client Service Manager
Corcoran Administrators Inc.
01.2017 - 08.2021
Restaurant Team Member
Sonics Drive In
01.2012 - 01.2014
Business Administration
California State University, Long Beach
High School Diploma -
Golden Valley High School
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