Carlos Luis
IT Support
Summary
Proficient in Technical Support roles, demonstrating an ability to deliver clear and implementable guidance to clients. Consistently improves customer engagement and actively contributes to the development and enhancement of supported products.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Information Technology Support Specialist
University Of Houston
Houston, MN
09.2018 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
- Installed and configured operating systems and applications including but not limited to Windows and iOS.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Team Member
Chipotle Mexican Grill, Inc
Houston, TX
10.2015 - 03.2017
- Learned and worked all restaurant stations
- Served patrons timely with friendly hospitality
- Developed outstanding customer service to handle patron concerns patiently
- Handled daily cash and electronic point-of-sale payments accurately
- Assisted fellow team members and consistently communicated effectively
- Efficiently worked in a fast-paced environment and followed policies and procedures
- Maintained clean service areas with utmost safety awareness
Education
Bachelor of Science -
University of Houston
08.2017 - Current
Associate of Arts -
Houston Community College
Houston, TX 06.2014 - 05.2017
High School Diploma -
Westside High School
08.2013 - 05.2017
Skills
Flexible in autonomous and/or collaborative projects or work environmentsExcellent rapport for customer service
Technical issues analysis
Desktop support
Issue troubleshooting
User credential management
Certification
CILT
Timeline
CILT
11-2021
Information Technology Support Specialist
University Of Houston
09.2018 - Current
Bachelor of Science -
University of Houston
08.2017 - Current
Team Member
Chipotle Mexican Grill, Inc
10.2015 - 03.2017
Associate of Arts -
Houston Community College
06.2014 - 05.2017
High School Diploma -
Westside High School
08.2013 - 05.2017