Juan Rodriguez
Rock Tavern,NY
Summary
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions. Fluent in Spanish and English.
Overview
20
20
years of professional experience
Work History
Information Technology Support Specialist
Charter Communications Inc
2024.11 - Current
- Provided technical support for hardware and software issues, ensuring quick resolution for end-users.
- Assisted in troubleshooting network connectivity problems to maintain optimal service performance.
- Documented user inquiries and solutions in ticketing system for future reference and knowledge sharing.
- Trained new employees on internal systems, promoting efficient onboarding and usage of technology resources.
- Monitored system performance metrics to identify potential areas for improvement and efficiency gains.
- Reduced downtime for users by providing timely and efficient technical support via phone, email, and inperson.
Owner/Operator
Rod G Inc
2015.09 - Current
- Directed daily operations, ensuring compliance with safety and quality standards.
- Developed and implemented strategic marketing initiatives to increase customer engagement.
- Managed inventory levels, optimizing supply chain processes for efficiency.
- Trained and mentored staff, fostering a culture of continuous improvement and teamwork.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
Manager
COSIMO'S RESTAURANT GROUP
2006.02 - 2021.01
- Oversaw daily operations, ensuring efficiency and high-quality service standards.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Led team meetings focused on operational challenges, fostering a collaborative work environment.
- Established relationships with vendors to negotiate favorable terms and ensure quality supplies.
- Coordinated scheduling for front-of-house staff, maintaining adequate coverage during peak hours.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established strong relationships with key clients, driving customer loyalty and retention.
- Coordinated with marketing to align campaigns with sales objectives, enhancing outreach efforts.
Education
Certificate of Technical Studies - Cyber Security
Coursera
Los Angeles, CA2024-05
No Degree - Business Management
Orange County Community College
Middletown, NY2009-06
Certificate of Technical Studies - IT Support Professional
Coursera
Los Angeles, CA2024-02
Skills
- Operating system support
- IT asset management
- IT security management
- Listening skills
- Multi-tasking strength
- Problem-solving
- Cash handling
- Verbal/written communication
- Sales expertise
- Product sales
- Sales strategies
- Upselling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Information Technology Support Specialist
Charter Communications Inc
2024.11 - Current
Owner/Operator
Rod G Inc
2015.09 - Current
Manager
COSIMO'S RESTAURANT GROUP
2006.02 - 2021.01
Certificate of Technical Studies - Cyber Security
Coursera
No Degree - Business Management
Orange County Community College
Certificate of Technical Studies - IT Support Professional
Coursera