Summary
Overview
Work History
Education
Skills
Timeline
Generic

CARLOS MARTINEZ

NORTH HAVEN,CT

Summary

I am passionate about my development in my career. My goal is to become culturally knowledgeable, globally relevant, and impact my local community in a positive way. I view my customer satisfaction focus in my career as opportunity to establish a solid foundation towards my future. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Fed Ex Ground
08.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Fostered positive working relationships with regular customers.

Food Service Worker

Boston Market Staff Carver
01.2014 - 04.2014
  • Prepared food for service , provided customer service, and work effectively with team members
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.

Cashier

Burger King
02.2013 - 08.2013
  • Drive through support, cleaned dining area, and provided outstanding customer service
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.

Education

Associate of Arts - Business Administration

Chattahoochee Technical College
Acworth, GA

Business

Gateway Community College
New Haven, CT

High School Diploma -

North Haven High School
North Haven, CT
06.2014

Skills

  • Assist Customers
  • Quality Standards
  • Customer Relations
  • Customer Service
  • Management of Personnel Resources
  • Complex Problem-Solving
  • Time Management
  • Speaking

Timeline

Assistant Manager

Fed Ex Ground
08.2021 - Current

Food Service Worker

Boston Market Staff Carver
01.2014 - 04.2014

Cashier

Burger King
02.2013 - 08.2013

Associate of Arts - Business Administration

Chattahoochee Technical College

Business

Gateway Community College

High School Diploma -

North Haven High School
CARLOS MARTINEZ