Carlos Martinez
Miami,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
Moshi Moshi
01.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender
Soya Sushi Bar
04.2019 - 01.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace.
- Contributed to a positive work environment through effective teamwork and communication.
Busser/Food Runner/Server Assistant
Sapore Di Mare
01.2018 - 04.2019
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Cook
Panna New Latino Food
02.2017 - 03.2019
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
Education
Bachelor of Arts - Filmmaking
Miami International University of Art And Design
Miami, FL10.2023
High School Diploma -
Miami Coral Park Senior High School
Miami, FL06.2018
Skills
- Food Delivery
- Order Delivery Practices
- Safe Food Handling
- Supply Restocking
- Food Running
- Table Bussing
- Guest Engagement
- Daily Specials Memorization
- Service Prioritization
- Beverage Preparation
- Order Accuracy
- Performance Improvement
- Suggestive Selling
- Menu Memorization
- Ordering Procedures
- Hospitality Service Expertise
- Food Safety Understanding
- Item Promotion
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Limited Working
Timeline
Server
Moshi Moshi
01.2021 - Current
Bartender
Soya Sushi Bar
04.2019 - 01.2021
Busser/Food Runner/Server Assistant
Sapore Di Mare
01.2018 - 04.2019
Cook
Panna New Latino Food
02.2017 - 03.2019
Bachelor of Arts - Filmmaking
Miami International University of Art And Design
High School Diploma -
Miami Coral Park Senior High School
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