Carlos Matute
Hamilton,NJ
Summary
Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess Manager - Delivery Driver
Di-Carlo Pizza
08.2019 - Current
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
Host
Mamma Mia Trattoria
07.2023 - 09.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
No Degree -
Hamilton High West
2720 S Clinton Ave06.2025
No Degree - Auto Collision Repair
Mercer County Technical Schools - Sypek Center
129 Bull Run Road Pennington, NJ 06.2025
Skills
- Recipes and menu planning
- Quality Control
- Customer Service
- Profitability Optimization
- Managing Reservations and Large Parties
Certification
OSHA Certified
High School Soccer
High School Soccer (2021-2023)
- Played soccer for three years, contributing to collaborative team environment
- Developed teamwork, communication, and discipline while honing physical fitness and strategic thinking.
References
Isabel Suquitana - Di-Carlo Owner
(609)-516-7704
Paul Gonzalez - Mamma Mia Manager
(609)-997-2760
Dylan McKinney - Auto Collision Intruder
(609)-731-9537
dmckinney@mcts.edu
Timeline
Host
Mamma Mia Trattoria
07.2023 - 09.2023
Hostess Manager - Delivery Driver
Di-Carlo Pizza
08.2019 - Current
No Degree -
Hamilton High West
No Degree - Auto Collision Repair
Mercer County Technical Schools - Sypek Center
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