Iliani Borrero
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Molcajetes Mexican Food
Naples, FL
05.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Server
Don Julio Foods
New York, NY
02.2017 - 12.2017
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server and Hostess
El CASTILLO
New York, NY
01.2016 - 02.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
No Degree - Dentistry (Pre-Dentistry)
Universidad Jose Antonio Páez
Venezuela05.2021
High School Diploma -
Colegio Nazareth
Venezuela07.2016
Skills
- Consultative Sales
- Paperwork Processing
- Information Security
- Product Knowledge
- Call Management
- Problem Resolution
- Staff Training
- Product Sales
- Client Relations
- Team Development
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Molcajetes Mexican Food
05.2021 - Current
Server
Don Julio Foods
02.2017 - 12.2017
Server and Hostess
El CASTILLO
01.2016 - 02.2017
No Degree - Dentistry (Pre-Dentistry)
Universidad Jose Antonio Páez
High School Diploma -
Colegio Nazareth
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