Carlos Mercado

• Assisted in managing daily store operations, ensuring optimal efficiency and customer satisfaction.
• Collaborated with team members to maintain inventory accuracy and streamlined stock replenishment processes.
• Trained new employees on operational procedures and customer service best practices to enhance team performance.
• Implemented promotional strategies to drive sales, improve product visibility, and enhance customer engagement.
• Analyzed sales reports to identify trends, informing inventory management decisions for improved product availability.
• Resolved customer inquiries and complaints effectively, fostering a positive shopping experience and loyalty retention.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Average work week of 48 hours, working all shifts from mornings, afternoons, and overnights

Maintaining cleanliness throughout the restaurant at tables as well as helping out back of house

Closing of restaurant procedures, ensuring detailed cleaning, organization, and preparation for the following day

Providing customer service, helping customers bagging their groceries, retrieving shopping carts from the lot and keeping it clean, as well as helping restock items customers have discarded or exchanged