Carlos M Gonzalez
Odessa,TX
Summary
Customer-oriented sales professional with 15 years of experience, building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
16
16
years of professional experience
Work History
Sales Representative
Lithia Driveway
Odessa, TX
10.2023 - Current
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Welcomed and investigated customer needs to help them during their car purchase process.
- Bring in new business through marketing and also cold calling through various connections and referrals.
- Negotiated for the business and the client at the same time to come to an agreement.
- Followed up with clients to keep the retention and also obtain more business.
- Convened daily meetings with team members to train and to discuss ideas of how to get ahead of the objective.
Service Manager
Lithia Driveway
Odessa, TX
05.2018 - 10.2023
- Developed and maintained relationships with customers, vendors, and suppliers.
- Created standard operating procedures for all service functions.
- Analyzed existing processes for potential cost savings initiatives.
- Monitored employee performance through key metrics analysis.
- Trained new employees on the use of customer relationship management software systems.
- Created written estimates and obtained customer consent to proceed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with customers to offer solutions to service needs.
- Contributed to complete various duties during peak periods or employee absences.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed customer billing statements for accuracy prior to release.
- Adhered to customer service standards to foster satisfaction and retention.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Guided department employees on changes from management.
Sales Consultant Representative
Lithia Driveway
Odessa, TX
05.2009 - 05.2018
- Presented products and services to prospective and existing customers to meet client needs.
- Created marketing materials such as brochures, flyers, and promotional items for campaigns.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Generated leads through cold calling and networking activities.
- Maintained a database of customer contact information and preferences.
- Greeted customers to determine wants or needs.
- Collaborated with colleagues from other departments on projects related to sales initiatives.
- Developed promotional strategies to increase sales volume.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Assessed customer needs to provide assistance and information on product features.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collaborated with management teams to develop innovative marketing strategies.
Education
High School Diploma -
Odessa High School
Odessa, TX05-2003
Skills
- Client Account Management
- Customer Service
- Sales Development
- Sales Forecasting
- Client Service
- Revenue Generation
- Account Development
- Lead Prospecting
- Customer Needs Assessment
- Customer Retention
- Sales Closing
- Cold-Calling
- Relationship Selling
- Customer Retention Abilities
- Customer Relationship Building
- Performance Tracking
- Complex Problem-Solving
- Product Management and Pricing
- Product and Service Sales
- On-Site Product Demonstrations
Languages
Spanish
Professional
Timeline
Sales Representative
Lithia Driveway
10.2023 - Current
Service Manager
Lithia Driveway
05.2018 - 10.2023
Sales Consultant Representative
Lithia Driveway
05.2009 - 05.2018
High School Diploma -
Odessa High School