Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
Generic

Carlos Molina

Hialeah

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

21
21
years of professional experience

Work History

Lead Gate Agent

Envoy Airlines
Miami, FL
10.2024 - Current
  • Managed passenger check-in processes, ensuring efficient and timely service.
  • Coordinated baggage handling procedures to minimize delays and improve customer satisfaction.
  • Assisted with boarding operations, maintaining adherence to safety regulations and protocols.
  • Resolved customer inquiries and complaints, enhancing overall travel experience.
  • Trained new staff on operational procedures and company policies for consistent service delivery.
  • Monitored flight schedules and updates, communicating changes effectively to passengers.
  • Collaborated with ground crew to ensure seamless aircraft turnaround operations.
  • Implemented process improvements that streamlined workflow and reduced wait times for travelers.
  • Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
  • Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Streamlined gate operations for timely departures and minimized delays.
  • Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
  • Tagged and transferred baggage from scales to designated conveyor belt.
  • Managed passenger check-in by verifying customers' travel documentation.

Manager & Owner

Plusgiftshop
Hialeah, FL
03.2021 - 09.2024
  • Negotiated trade-ins and purchase prices with customers.
  • Collaborated with automotive technicians to inspect vehicles before listing them for sale.
  • Maintained accurate records of all vehicles sold, including customer information, pricing data, payment terms.
  • Created marketing strategies to promote used car sales in local area markets.
  • Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
  • Managed website content, including product pages, descriptions, pricing, and promotions.
  • Identified potential opportunities for improvement in online sales process.

Truck Driver

88 Trading
Maspeth, NY
07.2017 - 03.2021
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Communicated with dispatchers regarding pickup and delivery times.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
  • Loaded, balanced and secured product to safely transport goods.
  • Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.

Warehouse Supervisor

Aereomar Express
Miami, FL
12.2009 - 01.2014
  • Coordinated daily delivery schedules for couriers.
  • Assigned jobs to drivers based on their availability and location.
  • Monitored driver performance, including speed, accuracy, and safety of deliveries.
  • Tracked packages in transit and updated customers on delivery status.
  • Investigated customer complaints about late or missing packages.
  • Maintained records of all courier trips and deliveries.
  • Prepared reports summarizing daily courier activity.
  • Communicated with customers regarding pickup and delivery times.
  • Provided support to drivers when they encountered difficulties while delivering packages.
  • Processed payments from customers upon completion of their orders.
  • Worked closely with warehouse staff to ensure timely loading and unloading of items for delivery.

Traffic Agent

Lan Cargo
Miami, FL
01.2005 - 12.2007
  • Coordinated international cargo shipments, ensuring compliance with regulations and documentation requirements.
  • Managed booking processes for air and ocean freight, optimizing routes for efficiency.
  • Collaborated with customs agents to facilitate timely clearance of export goods.
  • Supervised team in tracking shipment status, addressing discrepancies, and resolving issues promptly.
  • Analyzed shipping data to identify trends, enhancing operational efficiency and client satisfaction.
  • Developed training materials for new staff on export procedures and compliance standards.
  • Maintained compliance with international shipping regulations through thorough knowledge of customs requirements and procedures.
  • Improved customer satisfaction by providing prompt updates on shipment status and addressing concerns in a professional manner.
  • Collaborated with warehouse staff to ensure proper packaging, labeling, and loading of export shipments.

Education

Associate of Arts - Criminal Justice

Miami Dade College
Miami, FL
06-2004

Diploma - Computer Installation And Repair Technology

Computer Plus
Hialeah, FL
06-2003

High School Diploma -

Barbara Goleman Senior High School
Miami Lakes, FL
06-2002

Skills

  • Business Development
  • Business Administration
  • Performance Management
  • Staff Development
  • Marketing
  • Salesforce Management
  • Computer Configurations
  • Printers and Peripherals Installation
  • Hardware Installation
  • Customer Engagement
  • Door-To-Door Sales
  • Materials Transport
  • Safe Driving
  • Equipment Operation
  • Cargo Handling
  • Route Management
  • Document Management
  • Delivery Scheduling
  • Mechanical Knowledge
  • Logistics Planning
  • Courteous and polite demeanor
  • Accurate record keeping
  • Vehicle Maintenance
  • Dependable and reliable

Languages

Spanish
Professional Working
English
Professional Working

Education and Training

other,other,other

Timeline

Lead Gate Agent

Envoy Airlines
10.2024 - Current

Manager & Owner

Plusgiftshop
03.2021 - 09.2024

Truck Driver

88 Trading
07.2017 - 03.2021

Warehouse Supervisor

Aereomar Express
12.2009 - 01.2014

Traffic Agent

Lan Cargo
01.2005 - 12.2007

Diploma - Computer Installation And Repair Technology

Computer Plus

High School Diploma -

Barbara Goleman Senior High School

Associate of Arts - Criminal Justice

Miami Dade College

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