Carlos Mondragon
Newcastle,Co
Summary
Dynamic Assistant Manager at Moes Southwest Grill with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and inventory management, I successfully reduced waste and fostered a collaborative work environment, driving sales growth and ensuring compliance with health regulations.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
Moes Southwest Grill
- Assisted in training and onboarding new team members to enhance operational efficiency.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Coordinated scheduling of staff shifts to ensure appropriate coverage during peak hours.
- Supported daily operations by maintaining cleanliness and organization of food preparation areas.
- Monitored food quality and presentation standards to meet company guidelines and customer expectations.
- Resolved customer complaints effectively, ensuring positive dining experiences and repeat business.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Deli Manager
City Market
Carbondale, CO
03.2019 - 08.2024
- Supervised daily deli operations to ensure product quality and customer satisfaction.
- Trained and mentored staff on food safety protocols and best practices.
- Developed schedules to optimize labor efficiency while meeting customer demand.
- Managed inventory levels, reducing waste through effective stock rotation techniques.
- Implemented promotional displays to enhance product visibility and drive sales.
- Coordinated with suppliers to maintain consistent product availability and quality standards.
- Resolved customer complaints promptly, fostering a positive shopping experience.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Observed quality assurance standards to optimize freshness of deli products.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Controlled inventory costs by carefully managing portion control and reducing waste.
Education
High School Diploma - Retail
Roaring Fork High School
Carbondale, CO07.2003
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Staff supervision
- Staff training and development
- Goal setting
- Employee scheduling
- Sales strategies
- Recruiting and interviewing
- Staff development
- Sales growth
- Policy enforcement
- Cost control
Languages
Spanish and English
Elementary
Timeline
Deli Manager
City Market
03.2019 - 08.2024
Assistant Manager
Moes Southwest Grill
High School Diploma - Retail
Roaring Fork High School