Carlos Montoto
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced working remotely and accustomed to meeting task deadlines.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Licensed Insurance Sales Agent
Farmers Insurance
10.2023 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Obtained underwriting approval by completing application for coverage.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Utilized CRM software to manage client relationships.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Finalized sales and collected necessary deposits.
- Analyzed risk factors to recommend appropriate coverage levels.
- Performs work remotely.
SIU Investigator
Ascendant Commercial Insurance
04.2022 - 09.2023
- Verified compliance with codes and documented findings.
- Uploaded documents onto ImageRight
- Obtained evidence through direct records reviews and conducted interviews with complainants, suspects and policyholders.
- Collected sworn written and recorded statements backing up investigations.
- Conducted confidential investigations of potential insurance law violations.
- Acquired background information from authorities and prepared subpoenas in conjunction with legal division.
- Determined case direction based on reviews of wide-ranging information.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
- Collected and preserved physical evidence, photographs and laboratory submissions.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Performed worked remotely.
Licensed Insurance Sales Agent
Allstate Insurance Co
01.2018 - 04.2022
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
Licensed Insurance Sales Agent
Direct Property And Casualty
01.2017 - 01.2018
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
International Sales Executive
SUMA Distributors
03.2015 - 01.2017
- Developed relationships with clients and potential clients to improve business growth.
- Improved sales techniques and made sales pitches to numerous potential clients per quarter.
- Motivated salesforce to achieve sales goals through incentives and rewards.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Personal Trainer
Bfit Doral
04.2012 - 01.2015
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
Customer Service Associate
Radioshack
06.2009 - 06.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Education
No Degree -
Bachelor of Science - Exercise And Sports Science
Keiser University
Fort Lauderdale, FL04.2026
High School Diploma -
Miami Lakes Educational Center
Miami Lakes, FL06.2008
Skills
- 2-20 Licensed Insurance Agent
- Email Marketing
- Account Management
- Contract Review and Analysis
- Customer Needs Assessment
- Asset Protection Expertise
- Client Account Management
- Large Account Management
- CRM Tracking
- Product Knowledge
- Lead Prospecting
- Insurance Sales
- Marketing
- Appointment Management
- Customer Service
- Commercial Lines
Certification
- Licensed 2-20 Agent
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Licensed Insurance Sales Agent
Farmers Insurance
10.2023 - Current
SIU Investigator
Ascendant Commercial Insurance
04.2022 - 09.2023
Licensed Insurance Sales Agent
Allstate Insurance Co
01.2018 - 04.2022
Licensed Insurance Sales Agent
Direct Property And Casualty
01.2017 - 01.2018
International Sales Executive
SUMA Distributors
03.2015 - 01.2017
Personal Trainer
Bfit Doral
04.2012 - 01.2015
Customer Service Associate
Radioshack
06.2009 - 06.2011
No Degree -
Bachelor of Science - Exercise And Sports Science
Keiser University
High School Diploma -
Miami Lakes Educational Center
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