Carlos Morales
Chula Vista,United States
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Front Office Receptionist
YMCA of San Diego County
San Diego, CA
08.2025 - Current
- Greeted members and guests with friendly, welcoming demeanor at YMCA front desk.
- Managed multi-line phone system, directing calls to appropriate staff and departments.
- Scheduled appointments and reservations for facilities at YMCA locations.
- Collected inventory data monthly to assess stock levels. and place orders for YMCA locations every month.
- Maintained important files and generated reports to provide timely updates for staff.
- Organized office supplies and monitored inventory levels to support efficient front office operations.
- Communicated with outside offices to obtain records and transfer files for needs.
SR. Member Service Representative
YMCA
San Diego, USA
03.2024 - 08.2025
- Provided exceptional customer service by resolving member inquiries and issues efciently, enhancing overall satisfaction.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Maintained accurate records of member interactions to ensure compliance and improve service quality.
- Assisted in training new team members on company policies and effective communication strategies.
Assistant General Manager
Chuze Fitness
Chula Vista, USA
07.2018 - 08.2022
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Front Desk
Kate Spade & Company
San Ysidro, USA
05.2017 - 06.2018
- Greeted guests at front desk and engaged in pleasant conversations.
- Collected room deposits, fees, and payments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Assistant
Martha's Daycare
Chula Vista, USA
04.2014 - 02.2017
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Education
Associate's Degree - Journalism & Communications
Southwestern College
San Diego, United StatesSan Ysidro High School
San Diego, USASkills
- Team Leadership
- Front Office Operations
- Computer Assistance
- Cash Register Operations
- Management Training
- Hiring and Onboarding
- Bilingual
- Time management
- Membership renewals
- Service Upselling
- Issue Resolution
- Database Maintenance
- Financial Transactions
- Account Management
- Insurance knowledge
- Healthcare knowledge
Certification
CPR Certified
Languages
- English
- Spanish
Timeline
Front Office Receptionist
YMCA of San Diego County
08.2025 - Current
SR. Member Service Representative
YMCA
03.2024 - 08.2025
Assistant General Manager
Chuze Fitness
07.2018 - 08.2022
Front Desk
Kate Spade & Company
05.2017 - 06.2018
Assistant
Martha's Daycare
04.2014 - 02.2017
Associate's Degree - Journalism & Communications
Southwestern College
San Ysidro High School