Marlee Strakal
Jacksonville
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
Jacksonville
07.2024 - Current
- Assisted with scheduling appointments for clients and customers.
- Answered phone inquiries in a professional manner.
- Tracked deadlines for administrative tasks assigned to desk operations staff.
- Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume practice.
- Responded quickly to questions and inquiries via phone and email.
Assistant Store Manager
Tillys Inc.
Jacksonville
07.2021 - 04.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Completed frequent walk-throughs and directed team members to correct issues
Sales Lead Keyholder
Tillys Inc.
03.2021 - 07.2021
- Greeted customers and provided assistance with product selection.
- Provided customer service to ensure satisfaction with purchases.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Performed opening and closing duties
- Tracked inventory levels for restocking merchandise when necessary.
- Enforced loss prevention policies to minimize theft or fraud incidents within the store.
Education
High School Diploma -
Ridgeview High School
Orange Park, FLSkills
- Store Leadership
- Employee Records Management
- Shift Scheduling
- Store Opening And Closing Procedures
- Staff Education And Training
- Safety Procedures
- Microsoft Outlook
- Computer Skills
- TMS
- Taleo
- EPIC scheduling software
Timeline
Desk Operations Specialist
Mayo Clinic
07.2024 - Current
Assistant Store Manager
Tillys Inc.
07.2021 - 04.2024
Sales Lead Keyholder
Tillys Inc.
03.2021 - 07.2021
High School Diploma -
Ridgeview High School