Summary
Overview
Work History
Education
Skills
Languages
Timeline
OperationsManager
Carlos Neira

Carlos Neira

Apex,NC

Summary

Results-driven leader with more than 20 years of experience implementing complex large digital product transformation initiatives on a global scale. Positive history of standing up, leading, mentoring teams, and building relationships. Extensive global experience with Fortune 500 companies in the technology, fin-tech, logistics, e-commerce (B2B2C), and business process outsourcing industries.

Overview

24
24
years of professional experience

Work History

Senior Manager, Team Lead

Lenovo
01.2020 - Current
  • Directed and supervised teams of 15+ engaged in global commercial end-to-end digital transformation initiatives in harmonizing and improving challenging core business processes to offer unified online customer experience by eliminating pain points.
  • Decreased help desk service tickets by 25%.
  • Improved E2E sales lifecycle productivity by 20%.

Senior Product Manager, Team Lead

Conduent Business Solutions
01.2019 - 01.2020
  • Created new agile product organization of 10 to support Digital Transformation Strategy, which included development and deployment of new cloud-based business process automation product built on Microsoft Azure stack. Achieved 30% decrease in operating costs, 80% improvement in time to market and implementations, and 20% increase in profit, becoming more competitive overall.
  • Coached team members to drive feature prioritization, backlog grooming, sprint planning, and feature acceptance following agile scrum.

Director of Product Management

DHL ECommerce
01.2015 - 01.2018
  • Built and directed new digital product team of 8 to support expansion of DHL eCommerce domestic business play in Latin America, starting with Chile.
  • Led design, development, deployment, and pricing of new digital platform as key differentiator in Chile, supporting 5 year new market entry business plan.
  • Conceptualized long-range product roadmaps and strategically designed according to market data and research.

Senior Manager

DHL Express
01.2008 - 01.2015
  • Led high profile global digital transformation initiatives, including modernization of www.dhl.com by standardizing 15+ regional sites into one, achieving economies of scale.
  • Decreased yearly operational costs in excess of $2 million USD,
  • Improved content sharing between countries by 100%, content publishing times from weekly to daily/hourly cycles, and seamless integration to key operational tools.
  • Provided strong leadership to enhance team productivity and morale.

IT Project Manager

Fiserv
01.2007 - 01.2008
  • Directed large-scale development and implementation of web application solutions to meet prepaid gift card business goals of $100 million USD in revenue annually.

Web Project Supervisor

UPS
01.1998 - 01.2007
  • Established translation process of www.ups.com in 25 languages in 210 countries. Managed budget of $1.5 million dollars annually and team of 10.

Education

Masters Certificate - Project Management

George Washington University
Washington, DC

Master of Science - Management Information Systems

Nova Southeastern University
Davie, FL

MBA - International Business

Nova Southeastern University
Davie, FL

Bachelor of Science - Business

Southern New Hampshire University
Hooksett, NH

PMP # 442694 | Certification Status: In Good Standing -

Project Management Institute
Newtown Square, PA

Skills

  • Staff Leadership & Development
  • Teamwork and Collaboration
  • Issue Resolution
  • Digital Transformation
  • E-commerce Logistics
  • Strategic Planning
  • Market Entry & Expansion
  • User Experience
  • Agile SDLC
  • Business Development
  • Profit & Loss Management
  • Contract Negotiations

Languages

Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Senior Manager, Team Lead

Lenovo
01.2020 - Current

Senior Product Manager, Team Lead

Conduent Business Solutions
01.2019 - 01.2020

Director of Product Management

DHL ECommerce
01.2015 - 01.2018

Senior Manager

DHL Express
01.2008 - 01.2015

IT Project Manager

Fiserv
01.2007 - 01.2008

Web Project Supervisor

UPS
01.1998 - 01.2007

Masters Certificate - Project Management

George Washington University

Master of Science - Management Information Systems

Nova Southeastern University

MBA - International Business

Nova Southeastern University

Bachelor of Science - Business

Southern New Hampshire University

PMP # 442694 | Certification Status: In Good Standing -

Project Management Institute

Similar Profiles

CREATE PROFILE
Carlos Neira