Carlos Ochoa
El Paso,US
Summary
Dedicated Customer Service professional with 3 years of experience with a variety of different jobs. Solid team player with the ability to work independently with a positive demeanor and proven skills in establishing rapport with clients. Skilled in fostering relationships with clients and driving sales growth. Solid team player with upbeat, positive attitude motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and growing businesses.
Overview
7
7
years of professional experience
Work History
Bilingual Sales Associate
Spectrum
El Paso, TX
09.2023 - Current
- Skilled at uncovering customer needs, and recommending product features and benefits.
- Demonstrated ability to build rapport with customers, and leave a positive impression during interactions.
- Experienced in prioritizing tasks in a fast-paced, heavy phone volume environment to meet customer expectations.
- Commitment to providing an excellent customer experience by resolving issues promptly and with empathy.
Wholesale Real Estate
Ester Buys Houses
El Paso, USA
06.2022 - 09.2023
- Communicated effectively with clients, realtors, lenders, title companies and other parties involved in a transaction
- Responded promptly to inquiries from clients via telephone or email communication
- Performed cold calling campaigns to generate new leads
Software Developer
Cognizant
College Station, USA
09.2019 - 03.2022
- Analyzed customer needs and created solutions that met their expectations through coding techniques like object-oriented programming
- Created databases to store information in an organized manner
- Provided technical support to users by troubleshooting problems related to software applications or hardware components
Software Developer
Revature
Reston, USA
03.2018 - 09.2019
- Collaborated with other software developers on design, development and testing of programs
- Participated in sprint planning meetings to discuss project requirements and timelines
- Resolved customer issues regarding software functionality in a timely manner
Education
BACHELOR OF ARTS (B.A.) - COMPUTER SCIENCE
Texas State University
San Marcos, TX, US12.2017
HIGH SCHOOL DIPLOMA -
JM Hanks High
El Paso, TX, US05.2012
Skills
- Technical skills
- Customer service
- Problem Solving and Multitasking
- Teamwork and collaboration
- Adaptability and learning
- Fluent bilingualism
Languages
The ability to read, write, speak and understand English and Spanish
Timeline
Bilingual Sales Associate
Spectrum
09.2023 - Current
Wholesale Real Estate
Ester Buys Houses
06.2022 - 09.2023
Software Developer
Cognizant
09.2019 - 03.2022
Software Developer
Revature
03.2018 - 09.2019
BACHELOR OF ARTS (B.A.) - COMPUTER SCIENCE
Texas State University
HIGH SCHOOL DIPLOMA -
JM Hanks High
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