Carlos Peña
Cypress
Summary
Dynamic Level 3 Service Technician at Westside Lexus with a proven track record in diagnosing and resolving complex vehicle issues. Skilled in client relationship management and work order prioritization, I excel in enhancing customer satisfaction while maintaining safety standards. Committed to optimizing team performance and fostering a collaborative environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Level 3 Service Technician
Westside Lexus
10.2022 - Current
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring vehicles to peak performance
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Lead Technician
Brake Check
10.2021 - 10.2022
- Planned, scheduled, and delegated daily work to team of employees.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Implemented, configured, and optimized safety standards.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
Server
Cold Stone Creamery
04.2021 - 10.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Cypress Woods High School
CypressSkills
- Work order prioritization
- Flexible and adaptable
- Client relationship management
- Service reports
- Document management
- Hospitality and accommodation
Certification
-ASE Certifications in:
- Brakes
- Suspension and Steering
- Heating and Air Conditioning
- Electrical/Electronic Systems
-Senior Certified in Lexus Technician training courses
Timeline
Level 3 Service Technician
Westside Lexus
10.2022 - Current
Lead Technician
Brake Check
10.2021 - 10.2022
Server
Cold Stone Creamery
04.2021 - 10.2021
High School Diploma -
Cypress Woods High School