Summary
Overview
Work History
Education
Skills
Timeline
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Carlos Perez

Laredo

Summary

Reliable and adaptable professional with diverse experience in retail, customer service, and business environments. Currently skilled in efficiently managing checkout operations and curbside order fulfillment at H-E-B, delivering accurate transactions and excellent customer interactions. Completed a temporary internship at Falcon, gaining valuable insight into business processes and workplace dynamics. Volunteered with Habitat for Humanity, fostering strong teamwork, community engagement, and problem-solving skills. Committed to continuous learning, effective communication, and maintaining high standards of service and efficiency in all roles.

Overview

1
1
year of professional experience

Work History

Checker

HEB Grocery Store
05.2025 - Current
  • Processed customer transactions efficiently, ensuring accurate cash handling and balancing registers daily.
  • Assisted customers with inquiries, providing product information and promoting store loyalty programs.
  • Maintained cleanliness and organization of checkout area, enhancing shopping experience for customers.
  • Identified and resolved customer issues swiftly, improving overall satisfaction through effective communication.
  • Implemented best practices for checkout procedures, reducing wait times and improving transaction speed.
  • Supported front-end operations during busy periods by assisting with bagging groceries or directing traffic as needed.
  • Demonstrated flexibility in work schedule by covering shifts as needed or staying late to complete necessary tasks when required.
  • Increased customer satisfaction by efficiently scanning and bagging groceries in a timely manner.
  • Facilitated efficient customer flow through express lanes, prioritizing those with fewer items for faster checkout times.
  • Assisted customers with special needs or requests, ensuring their shopping experience was positive and accommodating.
  • Contributed to a positive work environment by maintaining a professional and friendly demeanor, even during high-stress situations.

Curbside In Store Shopper

HEB Grocery Store
02.2025 - Current
  • Assisted customers in selecting products that meet their needs and preferences.
  • Ensured accurate pricing and product placement on shelves to enhance shopping experience.
  • Collaborated with team members to maintain cleanliness and organization throughout store areas.
  • Utilized point-of-sale systems to process transactions efficiently and accurately.
  • Monitored stock levels and communicated restocking needs to management proactively.
  • Adapted quickly to changing store layouts and promotions to provide up-to-date information to customers.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
  • Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
  • Retrieved customer's order after payment, and assisted with transport to vehicle.
  • Provided exceptional customer service through active listening, empathy, and timely problem resolution.
  • Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.

Intern

Falcon Bank
06.2025 - 08.2025
  • Assisted in preparing financial statements and reports for internal review.
  • Reconciled bank statements with general ledger entries to ensure accuracy.
  • Supported accounts payable and receivable processes, enhancing transaction efficiency.
  • Processed invoices and maintained detailed records of financial transactions.
  • Provided administrative support by organizing files and maintaining documentation systems.
  • Assisted with month-end closing and reporting duties.
  • Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.
  • Developed strong client relationships through effective communication, timely responses, and professional demeanor.
  • Reconciled balance sheet figures and sought assistance to reduce errors.
  • Collaborated with team members on month-end close procedures to meet deadlines.
  • Utilized accounting software to track expenses and generate financial summaries.

Volunteer

Habitat for Humanity
06.2024 - 08.2024
  • Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
  • Maintained accurate inventory records using warehouse management systems.
  • Collaborated with team members to optimize workflow and reduce downtime.
  • Implemented process improvements that enhanced order fulfillment efficiency.
  • Monitored stock levels and reported discrepancies to management for resolution.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 200 pounds.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.

Education

Bachelor of Arts - Accounting

Texas A&M International University
Laredo, TX
05-2028

No Degree -

United South High School
Laredo, TX
05-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Money handling
  • Accuracy and precision
  • Error detection
  • Basic math
  • Issue resolution

Timeline

Intern

Falcon Bank
06.2025 - 08.2025

Checker

HEB Grocery Store
05.2025 - Current

Curbside In Store Shopper

HEB Grocery Store
02.2025 - Current

Volunteer

Habitat for Humanity
06.2024 - 08.2024

Bachelor of Arts - Accounting

Texas A&M International University

No Degree -

United South High School

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Carlos Perez