Carlos Pineiro
Pembroke Pines
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Flanigan's Seafood Bar and Grill. Proven ability to enhance guest engagement through suggestive selling and maintain order accuracy in high-volume dining environments. Committed to fostering team collaboration and delivering memorable dining experiences.
Overview
6
6
years of professional experience
Work History
Server
Flanigan's Seafood Bar and Grill
09.2023 - 01.2026
- Facilitated outstanding customer interactions to ensure guest satisfaction and encourage loyalty.
- Facilitated improved dining experiences through strategic recommendations of daily specials.
- Coordinated with kitchen staff to ensure prompt and precise order fulfillment.
- Upheld health and safety standards by maintaining a clean and organized dining area.
- Managed cash handling operations to maintain financial accuracy and enhance customer satisfaction.
- Maintained composure and service excellence in fast-paced environments during peak operational hours.
- Facilitated improved operational efficiency through streamlined communication between front-of-house and back-of-house teams.
- Developed and delivered comprehensive training programs to enhance team members' understanding of operational procedures and customer service standards.
- Provided prompt service of food and beverages to enhance dining experience and meet customer expectations.
- Utilized POS system to facilitate order placement, bill management, and complimentary item handling to enhance customer experience.
- Coordinated with team members during high-traffic periods to ensure seamless workflow and superior guest satisfaction.
- Managed opening and closing responsibilities, facilitating seamless transitions in the dining area for enhanced customer experience.
- Enhanced customer satisfaction through timely responses to inquiries and personalized service solutions.
- Managed table bussing and resetting operations to ensure a tidy and organized dining environment.
Warehouse Worker
Dollar General
03.2022 - 04.2023
- Operated machinery to facilitate efficient loading and unloading of merchandise.
- Maintained cleanliness and organization of warehouse space for optimal workflow.
- Assisted in inventory management by accurately scanning and tracking stock levels.
- Collaborated with team members to ensure timely order fulfillment and shipping processes.
- Adhered to safety protocols, promoting a secure work environment for all staff.
Bank Teller
First Federal Bank
01.2020 - 01.2021
- Processed customer transactions efficiently, ensuring accuracy in cash handling and balancing registers.
- Assisted customers with account inquiries, providing timely and accurate information to enhance satisfaction.
- Maintained compliance with banking regulations and internal policies while performing daily operations.
- Collaborated with team members to streamline procedures, improving overall service delivery speed.
- Educated customers on bank products and services, promoting financial literacy and enhancing engagement.
Education
Bachelor of Science - Criminal Justice
University of Florida
Gainesville Fl Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Safe food handling
- High volume dining
- Team collaboration
- Sales expertise
- Order accuracy
- Suggestive selling
Timeline
Server
Flanigan's Seafood Bar and Grill
09.2023 - 01.2026
Warehouse Worker
Dollar General
03.2022 - 04.2023
Bank Teller
First Federal Bank
01.2020 - 01.2021
Bachelor of Science - Criminal Justice
University of Florida