Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carlos Porras

St. Petersburg

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Doc Ford's Rum Bar & Grille. Proven ability to enhance guest experiences through effective teamwork and problem-solving. Adept at maintaining high standards of cleanliness and safety while anticipating customer needs for optimal satisfaction.

Results-driven hospitality professional prepared to excel in dynamic settings. Proven track record of maintaining smooth operations and enhancing customer experiences. Known for team collaboration and adaptability, with expertise in time management and interpersonal communication.

Overview

10
10
years of professional experience

Work History

Food Runner

Doc Ford's Rum Bar & Grille
06.2020 - 09.2025
  • Delivered food and beverages promptly to enhance guest satisfaction and dining experience.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Maintained cleanliness of service areas, ensuring compliance with health and safety standards.
  • Assisted in training new food runners on procedures and menu knowledge for operational efficiency.
  • Resolved customer inquiries and concerns quickly, contributing to a positive dining atmosphere.
  • Streamlined communication between front-of-house and back-of-house staff to improve order accuracy.

Mascot Performer

Tampa Bay Rays
03.2018 - 08.2023
  • Engaged audiences through high-energy performances, enhancing event atmosphere and guest experience.
  • Developed character persona, ensuring consistent portrayal aligned with brand values during public appearances.
  • Collaborated with event coordinators to create engaging scripts and performance schedules for various events.
  • Trained new mascot performers on routines, safety protocols, and audience interaction techniques to ensure effective representation.
  • Maintained costume integrity through regular inspections and timely repairs, ensuring optimal presentation quality for events.
  • Implemented interactive activities that encouraged audience participation, fostering a memorable experience for guests of all ages.

Server

Texas Roadhouse
06.2015 - 09.2020
  • Provided exceptional customer service by promptly responding to guest inquiries and requests.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Supported team during peak hours by efficiently managing food and beverage orders.
  • Collaborated with kitchen staff to ensure timely delivery of orders for optimal service flow.
  • Maintained knowledge of menu items to assist guests with selections and dietary restrictions.

Education

High School Diploma -

Saint Petersburg High School
St. Petersburg, FL
06-2015

Skills

  • Quick learner
  • Teamwork and collaboration
  • Strong work ethic
  • Time management
  • Strong teamwork
  • Customer service
  • Sense of urgency
  • Problem-solving
  • Restaurant etiquette
  • Cleaning and sanitizing
  • Safe food handling
  • Anticipating customer needs
  • Relationship building

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Food Runner

Doc Ford's Rum Bar & Grille
06.2020 - 09.2025

Mascot Performer

Tampa Bay Rays
03.2018 - 08.2023

Server

Texas Roadhouse
06.2015 - 09.2020

High School Diploma -

Saint Petersburg High School

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