CARLOS PROSPERO
El Paso,Texas
Summary
Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in the hotel industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director Of Sales
Chase Suite Hotels
05.2023 - 03.2024
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Maximized profitability with effective pricing structures, aligning offerings with market demand while maintaining competitive positioning.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Delivered accurate sales forecasts based on thorough analysis of historical data and current trends in order to facilitate informed decision-making at the executive level.
- Managed team of sales representatives, providing guidance, coaching and support.
Sales Manager
Chase Suite Hotel El Paso TX
04.2019 - 05.2023
- Provided leadership vision, direction, development and maintenance of multiple complex and high priority contracts between company and business partners, vendors and suppliers
- Established and revised database by conferring with analysts and programmers to code and retrieve data
- Reviewed and approved all contracts to clients prior to being submitted
- Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short and long-term objectives
- Provided excellent service to guests and employees
- Identified profitable business leads and built pipeline of prospective customers
- Participated in weekly team meetings to develop better plans and revise proper protocols to meet objectives
- Met with customers and prospective business partners to explore new markets, technology and innovation strategy
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics
Customer Service Representative
C3i Solutions - MillerCoors
02.2018 - 04.2019
- Developed reputation as an efficient service provider with high levels of accuracy
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Learned, referenced and applied product knowledge information
- Provided an elevated customer experience to generate a loyal clientele
Education
Bachelor of Science - Business Management
Park University, El Paso Tx
El Paso 2020
High School Diploma -
General Education Diploma
Lompoc California1997
Skills
- Issue resolution
- Clear and effective communication
- Interpersonal skills
- Highly reliable
- Fast learner
- Bilingual in Spanish & English
- Effective leader
- Consistently meet goals
- Efficient multi-tasker
- Sales and marketing expertise
- Deadline-oriented
- Conflict resolution
- Organized
- Budget development
- Exceptional interpersonal communication
- Strategic planning
- Sales strategy development
Languages
Bilingual (English & Spanish)
Certification
- American Hotel & Lodging Association - Certified Hotel Administrator Certification
- American Hotel & Lodging Association - Hospitality Manager - Leadership Certification
- Facebook Ads Mastery Blue Print - Beginning to Expert
Timeline
Director Of Sales
Chase Suite Hotels
05.2023 - 03.2024
Sales Manager
Chase Suite Hotel El Paso TX
04.2019 - 05.2023
Customer Service Representative
C3i Solutions - MillerCoors
02.2018 - 04.2019
Bachelor of Science - Business Management
Park University, El Paso Tx
High School Diploma -
General Education Diploma
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