Carlos Reyes
Las Vegas
Summary
Experienced and dedicated professional with a strong passion for optimizing workforce planning strategies. Seeking a challenging role as a GBS Workforce Department Planning Lead. Proven track record in analyzing and forecasting staffing needs, allocating resources efficiently, and implementing innovative solutions for operational efficiency. Collaborative approach to working with cross-functional teams, identifying process improvement opportunities, and driving successful change management initiatives. Committed to delivering exceptional results and contributing to the overall success of the organization.
Overview
31
31
years of professional experience
Work History
Human Resources, Sales Director, Sales Manager
Payless Communications
01.1997
- Seek, screen, qualify and place sales representatives for our Sprint and AT&T products
- Ensure the sales floor is fully staffed
- As a sales manager, make sure to set targets and ensure high volume sales from the sales force
- Make sure the sales staff member are motivated and producing high volume and quality sales
- As a sales director, ensure that the sales managers and consistently achieving their targets and help them solve problems related to their sales staff and make sure they were motivated so they could motivate their sales reps.
GBS Workforce Department Planning Lead
United Parcel Services - Teleservices
01.2004 - Current
- Offer technical support for 1st level technicians from domestic and international support desks
- Assist in the coordination of technical support and resolution as necessary among several 3rd level technicians and Management and vendors.
Computer Technical Support in Litigations Department
Lionel Sawyers and Collins Law Firm
01.2005 - 01.2006
- Offer technical support and digital research for the litigation department.
Technical Support - TSC
United Parcel Services - Teleservices
01.2007 - 01.2004
- As a first level technician some of my responsibilities were to reset password, troubleshoot Microsoft application and UPS proprietary software.
Technical Support specialist
IpowerWeb.com
08.2001 - 07.2002
- Setup web servers, edit and run programs to establish individual accounts
- Monitor their operation and address technical issues as they arose in a prompt and efficient manner.
Technical Support
Icom.com
01.1999 - 01.2001
- Find solutions to email related problems and make the necessary code corrections on UNIX platform
- Help customers with web publishing issues related to the different type of publishing applications
- Help customer service staff with technical advice and offer appropriate solutions and implementation in a way that customers can understand and apply.
Sales Representative
Pacifica T-Shirts
01.1995 - 01.1997
- Actively seek new accounts of companies that use promotional items
- Do research and purchase the necessary promotional items for companies so they could effectively promote their business.
Human Resources
Clearcomm
01.1994 - 01.1995
- Help setup the startup company by procuring adequate number of qualified staff members and placing them in the different divisions of the company.
Education
Accounting -
CCSN
Las Vegas, NV01.2006
Computer Information Science -
DeVRY University
West Hills, CA01.2002
Computer Information Systems -
CEI
Los Angeles, CA01.1999
High School Diploma -
Fairfax High School
West Los Angeles, CA01.1983
Skills
- Negotiation expertise
- Market Penetration
- Salesforce proficiency
- Goals and performance
Accomplishments
In 2022 I was awarded the UPS Founder's Day Certificate of Recognition on being at the top of my team.
Hobbies and Interests
- Computer Games
- Reading
- Soccer
- Traveling
Timeline
Technical Support - TSC
United Parcel Services - Teleservices
01.2007 - 01.2004
Computer Technical Support in Litigations Department
Lionel Sawyers and Collins Law Firm
01.2005 - 01.2006
GBS Workforce Department Planning Lead
United Parcel Services - Teleservices
01.2004 - Current
Technical Support specialist
IpowerWeb.com
08.2001 - 07.2002
Technical Support
Icom.com
01.1999 - 01.2001
Human Resources, Sales Director, Sales Manager
Payless Communications
01.1997
Sales Representative
Pacifica T-Shirts
01.1995 - 01.1997
Human Resources
Clearcomm
01.1994 - 01.1995
Accounting -
CCSN
Computer Information Science -
DeVRY University
Computer Information Systems -
CEI
High School Diploma -
Fairfax High School
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