Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CARLOS RUIZ

Tavernier

Summary

Marine Professional with Enthusiastic Sales and Customer Service skills with expertise in communication, relationship building and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

33
33
years of professional experience

Work History

Wholesale Sales Representative

West Marine
01.2007 - Current
  • Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
  • Provided superior service to customers by quickly responding to requests, suggestions and concerns.
  • Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
  • Conceived and implemented marketing plans to acquire market share within chosen market.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.

Marine Electrician

Keys Marine Electronics
01.1997 - Current
  • Updated outdated wiring systems, improving overall efficiency and functionality on older boats.
  • Diagnosed and repaired diverse electrical issues, maintaining smooth operations of marine vessels.
  • Enhanced system reliability by performing regular maintenance on marine electrical equipment.
  • Streamlined repair processes by maintaining a well-organized inventory of parts and tools for efficient access during jobs.
  • Completed complex electrical installations for new marine vessels, ensuring optimal performance and safety.

Owner

Draginfly Products LLC.
01.2018 - Current
  • Designed and develop Fly Management products to improve success for the Fly Fisherman.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Oversee production, incoming orders and shipping.

Charter Captain

Draginfly Charters
01.1992 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Performed routine maintenance and improvements to keep boats in top shape in order to keep up with customers demands and the ruthless salt water environment.
  • Keep a high standard of keeping customers happy and showing them an experience they will remember for years to come.


Education

No Degree -

Miami Dade College
Miami, FL
05-1991

High School Diploma -

Southwest Miami Senior High School
Miami, FL
05-1990

Marine Mechanics Certificate - Marine Mechanics

Robert Morgan Vocational
Miami, FL
05-1990

Certificate of Technical Studies - Marine Electrical Certification

ABYC

Skills

  • Strong negotiation skills
  • Supplier relationship management
  • Goal-oriented mindset
  • Sales presentations
  • Client acquisition
  • Product knowledge expertise
  • Sales closing
  • Competitor monitoring
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Reliability
  • ABYC Certified Electrical
  • NMEA2000 Network building
  • Certified Marine Installer (Simrad & Garmin)
  • Marine vessel repair and restoration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Owner

Draginfly Products LLC.
01.2018 - Current

Wholesale Sales Representative

West Marine
01.2007 - Current

Marine Electrician

Keys Marine Electronics
01.1997 - Current

Charter Captain

Draginfly Charters
01.1992 - Current

No Degree -

Miami Dade College

High School Diploma -

Southwest Miami Senior High School

Marine Mechanics Certificate - Marine Mechanics

Robert Morgan Vocational

Certificate of Technical Studies - Marine Electrical Certification

ABYC

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