Carlos Ruíz
Kissimmee
Summary
Developed key skills in fast-paced, client-focused environment, including effective communication and negotiation. Demonstrates ability to manage sensitive financial information and resolve disputes efficiently. Seeking to transition to new field, utilizing strong foundation in problem-solving and customer interaction. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Collections Specialist
Banco popular
04.2023 - 10.2024
- Managed a portfolio of overdue accounts, consistently meeting or exceeding monthly collection targets
- Negotiated payment arrangements with customers to resolve outstanding debts and prevent further escalation
- Developed strong relationships with clients by providing excellent customer service during the collections process
- Collaborated with legal department on complex cases, ensuring compliance with all applicable laws and regulations
MANAGER
Benjamin Moore Paints
08.2015 - 11.2021
- Recruiting, training, supervising and appraising staff
- Managing budgets
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Overseeing pricing and stock control
- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
- Ensuring compliance with health and safety legislation
- Preparing promotional materials and displays
Manager
Farmacia Savia
12.2021 - 04.2022
- Recruiting, training, supervising and appraising staff
- Managing budgets
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Overseeing pricing and stock control
- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
- Ensuring compliance with health and safety legislation
- Preparing promotional materials and displays
CUSTOMER SERVICE AND COLLECTIONS
First Bank
04.2007 - 03.2008
- Loans applications
- Money intake and other transactions
- Other customer service duties
ASSISTANT MANAGER
C.U. Supplies
03.2008 - 04.2012
- Sales, promotions and demonstration of available products
- Monthly sales reports by region
- Customer service and collections duties
- Sale to wholesale and retail customers
MANAGER/SALES
Ace paints
08.2005 - 04.2007
- Create weekly sales and revenue reports
- Demonstrate new products to prospective clients
- Merchandising
- Ensure all cash was accounted for at opening and closing of the store
COLLECTIONS ASSOCIATE
NCO Financial Call Center
02.2003 - 08.2005
- Sorting out payment plans
- Recording payments that are made
- Organizing customer files (every job has paperwork and admin)
- Chasing debtors and late payments
- Tracing debtors who move without telling the company (with the help of credit bureaus, telephone providers and even the post office)
Education
High school diploma or GED -
Associate - telecommunications
Universidad del Sagrado Corazón
San Juan, PR01.2001
Skills
- Inventory
- Leadership
- Retail Management
- Customer Service
- Product Demos
- Merchandising
- Pricing
- Retail Sales
- Sales
- Negotiation
- POS
- Cash Handling
- Windows
- Supervising Experience
- Guest Services
- Team Management
- Computer Skills
- Mobile Devices
- Customer Support
- Employee Orientation
- Conflict Management
- Teamwork orientation
- Relationship building
- Collections
- Conflict resolution techniques
- Professionalism and ethics
- Outbound calling
- Empathy and tactfulness
- Goals and performance
- Call center experience
- Sales experience
- Call center background
- Collection agency relations
- Attention to detail
- Retail
Certification
Driver's License
Personal Information
- Relocation: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Collections Specialist
Banco popular
04.2023 - 10.2024
Manager
Farmacia Savia
12.2021 - 04.2022
MANAGER
Benjamin Moore Paints
08.2015 - 11.2021
ASSISTANT MANAGER
C.U. Supplies
03.2008 - 04.2012
CUSTOMER SERVICE AND COLLECTIONS
First Bank
04.2007 - 03.2008
MANAGER/SALES
Ace paints
08.2005 - 04.2007
COLLECTIONS ASSOCIATE
NCO Financial Call Center
02.2003 - 08.2005
High school diploma or GED -
Associate - telecommunications
Universidad del Sagrado Corazón
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