Melanie Butler
Flagstaff,AZ
Summary
Detail-oriented and dependable professional with extensive experience in customer service and court administration. Proven ability to handle sensitive information, manage schedules, and ensure compliance with legal and company procedures. Skilled in multitasking, team coordination, and providing clear, friendly communication. Quick to adapt and take initiative in both independent and team settings.
Overview
17
17
years of professional experience
Work History
Collections Specialist
Flagstaff Municipal Court
Flagstaff, US
07.2022 - Current
- Assist in setting up payment plans when full payment cannot be made on the day of their change of plea
- Coordinate and schedule court-ordered community service hours as recommended.
- Accept and process payments both over the phone and in person.
- Verify completion of community service hours with partnering organizations
- Process tax-intercepted payments and ensure compliance with court-mandated obligations.
Court Judicial Specialist I and II
Flagstaff Municipal Court
Flagstaff, US
07.2021 - 07.2022
- Perform daily responsibilities in compliance with state, local, and federal regulations.
- Provide exceptional customer service while setting court dates for civil traffic and criminal cases.
- Review and verify legal documents for accuracy and completeness.
- Enter data, including judgments, warrants, and sentencing details for civil and criminal cases.
- Occasionally enter citations, issue summons, and prepare case files for upcoming court proceedings.
Administrative Assistant
Flagstaff Municipal Court
Flagstaff, US
12.2020 - 07.2021
- Staff the front counter, assisting individuals with fine payments, answering phone calls, and responding to emails.
- Guide customers through court procedures and provide clear explanations of legal processes.
- Handle both civil and criminal citations with accuracy and professionalism.
- Utilize Microsoft Word to prepare and manage court-related documentation
Assistant Manager
Tuuvi Travel Center
Tuba City, US
06.2013 - 02.2020
- Support daily store operations by ensuring cashiers are present, punctual, and following procedures.
- Check in vendors during deliveries and coordinate with sales representatives to manage and place orders.
- Handle cash responsibilities, including making change requests and processing money drops from the car wash and vacuum stations.
- Complete weekend cashier balancing reports and submit paperwork to the accounting team.
- Act as the point of contact and decision-maker in the manager’s absence, ensuring smooth store operations
Lead Merchandiser
Core Mark International
Albuquerque, US
06.2015 - 04.2018
- Oversaw and inspected multiple retail accounts serviced by other merchandisers to ensure compliance with company standards.
- Provided coverage for accounts during employee absences, including vacations or sick leave, maintaining continuity of service.
- Traveled to various store locations annually to implement vendor schematics (e.g., Coca-Cola, Kalil, Pepsi) for Western Refinery (now Andeavor) accounts
Retail Associate
Kohl's
07.2010 - 06.2013
- Set up in-store displays according to vendor-provided schematics and visual merchandising standards.
- Operated front registers and assisted in various departments, including Misses, Juniors, Men’s (MJM), Shoes, Intimates, and Customer Service.
- Handled large volumes of cash and transactions accurately while providing excellent customer service.
- Participated in inventory counts and helped maintain organized and well-stocked sales floors
Receptionist
H&R Block
01.2008 - 04.2012
- Greeted clients in a professional and friendly manner, creating a welcoming front office environment.
- Answered multi-line phone system, directed calls appropriately, and scheduled tax appointments.
- Managed client check-ins and ensured accurate data entry of personal and financial information.
- Handled filing, scanning, and organization of confidential tax documents in compliance with privacy regulations.
- Supported tax professionals by preparing necessary paperwork and assisting with client inquiries.
- Maintained lobby cleanliness and ensured office supplies were stocked and organized
Education
Some College (No Degree) - Administrative of Justice
Coconino Community College
Flagstaff, AZSkills
- Cash Handling
- Assistant Manager Experience
- Sales
- Conflict Resolution
- Retail Management
- Merchandising
- Customer service
- Inventory
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Collections Specialist
Flagstaff Municipal Court
07.2022 - Current
Court Judicial Specialist I and II
Flagstaff Municipal Court
07.2021 - 07.2022
Administrative Assistant
Flagstaff Municipal Court
12.2020 - 07.2021
Lead Merchandiser
Core Mark International
06.2015 - 04.2018
Assistant Manager
Tuuvi Travel Center
06.2013 - 02.2020
Retail Associate
Kohl's
07.2010 - 06.2013
Receptionist
H&R Block
01.2008 - 04.2012
Some College (No Degree) - Administrative of Justice
Coconino Community College
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