Joseph Salzido
Fort Worth,USA
Summary
Meter Data Analysis | AMI Systems Monitoring | Customer-Focused Utility Support Highly detail-oriented utility professional with over 4 years of customer service experience and one year of experience monitoring, analyzing, and validating water meter data to ensure accurate billing and reliable service delivery. Skilled in identifying AMI system anomalies, generating analytical reports, and coordinating work orders for field technicians to resolve customer service requests quickly and efficiently. Known for strong communication with both customers and internal departments. Working knowledge of AS400 billing systems, CRM platforms, ArcGIS, and Maximo.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Operations Maintenance Worker
City of Fort Worth
Fort Worth, TX
10.2025 - Current
- Perform construction and maintenance activities supporting water distribution and wastewater collection systems while maintaining reliable service for customers.
- Assist with installation, repair, and maintenance of water mains, valves, fire hydrants, meters, manholes, and vaults.
- Operate hand tools and power equipment including quick saws, hammer drills, shovels, pickaxes, and maintenance vehicles.
- Isolate leaking water lines and assist in repairs to restore service quickly for affected customers.
- Support wastewater maintenance operations by clearing obstructions and locating sewer and water lines.
- Install and remove traffic control devices including cones, barricades, and signage to ensure public safety.
- Perform additional construction tasks including grading, concrete work, asphalt repair, pothole filling, and grounds maintenance.
- Maintain compliance with City of Fort Worth safety standards while providing high-quality public service.
Account Technician
ADASTAFF – City of Fort Worth Contract
Fort Worth, TX
09.2024 - 10.2025
- Monitored and validated AMI system reports (RNI & MDMS) to detect anomalies affecting customer billing and service.
- Generated analytical reports to assign work orders and quickly address customer service requests related to meters and billing.
- Created work orders for meter repairs, installations, billing investigations, and emergency service calls, ensuring minimal disruption to customers.
- Conducted QA/QC audits of meter data to ensure accuracy and maintain customer trust in utility services.
- Maintained documentation and resolved data discrepancies using the Work Order Management System (WOMS).
- Collaborated with billing, GIS, water development staff, and field operations to resolve customer concerns and verify meter infrastructure.
- Interpreted engineering drawings, site plans, and GIS maps to support accurate meter installations and asset tracking.
- Provided training and guidance to new hires on AMI systems, reporting tools, and customer service procedures.
- Tracked meter warranty and lifecycle data, initiating proactive work orders to prevent service disruptions for customers.
Assembler / Forklift Operator
Robert Shaw Manufacturing
Fort Worth, TX
06.2023 - 08.2023
- Assembled components with precision to meet production standards and maintain product quality.
- Applied veneer coverings and edge banding to improve durability and finish.
- Operated forklifts to safely transport materials and finished goods.
- Assisted with general manufacturing and material handling operations.
Associate
Cinemark
Fort Worth, TX
11.2022 - 08.2023
- Delivered exceptional customer service by assisting guests, resolving concerns, and providing accurate information.
- Processed ticket sales and payments while maintaining a friendly and professional customer experience.
Store Associate
McAlister's Deli
Fort Worth, TX
11.2020 - 08.2021
- Provided fast, friendly service while assembling food orders during high-volume shifts.
- Trained and mentored new back-of-house employees in procedures and service standards.
Education
High School Diploma - Construction Concentration
Trimble Technical High School
Fort Worth, TX01-2024
Skills
- Customer Service & Public Interaction (4 Years Experience)
- AMI Systems Monitoring (RNI & MDMS)
- Meter Data Validation & QA/QC Audits
- Utility Billing & Technical Accounting Support
- Work Order Management Systems (WOMS)
- ArcGIS Mapping & Infrastructure Verification
- AS400 Billing Systems
- Maximo Asset Management
- Report Generation & Data Tracking
- Cross-Department Collaboration
- Training & Mentoring New Employees
- Problem Solving & Critical Thinking
- Organization & Time Management
- Teamwork & Communication
Certification
- NCCER Certification
- OSHA 30-Hour Construction Safety & Health Certification
- TCEQ Class D Water Operator License
Timeline
Field Operations Maintenance Worker
City of Fort Worth
10.2025 - Current
Account Technician
ADASTAFF – City of Fort Worth Contract
09.2024 - 10.2025
Assembler / Forklift Operator
Robert Shaw Manufacturing
06.2023 - 08.2023
Associate
Cinemark
11.2022 - 08.2023
Store Associate
McAlister's Deli
11.2020 - 08.2021
High School Diploma - Construction Concentration
Trimble Technical High School