Carlos Sanchez
Houston,TX
Summary
Friendly and polished [Job Title] brings proven experience in [Type] environments. Expertly provides individualized guest service and manages VIP requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
6
6
years of professional experience
Work History
Guest Service Agent
Hyatt Regency Houston
Houston, TX
02.2018 - 07.2021
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Provided guest assistance and recommendations for tourist attractions.
- Recommended hotel services or amenities that guest may find useful.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Maintained consistent positive customer feedback.
Guest Service Agent
The Line Hotel
City of Los Angeles, CA
06.2014 - 08.2016
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Education
Associate of Arts - Liberal Arts And General Studies
Houston Community College
Houston, TX05.2012
Skills
- Event and Party Planning
- Childcare Arrangement
- Celebrity Guest Support
- Golf Courses and Tee Times
- Guest Errands
- Recreational Advice
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Agent
Hyatt Regency Houston
02.2018 - 07.2021
Guest Service Agent
The Line Hotel
06.2014 - 08.2016
Associate of Arts - Liberal Arts And General Studies
Houston Community College
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