Carlos Santiago Lugo
DeLand,FL
Summary
Dynamic and results-driven Store Manager with a proven track record of driving sales growth and enhancing customer satisfaction. Skilled in team leadership and operational efficiency, adept at implementing strategies to optimize store performance. Strong proficiency in inventory management and exceptional communication skills to foster positive relationships with both customers and staff.
Overview
17
17
years of professional experience
Work History
Store Manager
Sunglass Hut- Luxottica
10.2015 - Current
- To deliver a curated experience in luxury eyewear through an engaging, inviting, and interactive environment.
- Creating store roadmaps to accomplish milestones, grow the business, and adapt to new trends.
- Building teams to create a culture that is unique to the brand through constant coaching, positive reinforcement, and accountability.
- Cash handling and inventory management.
- As of 2024, Regional Hiring Captain; assisting managers with hiring talent, conducting interviews, and developing progression maps for employee growth.
- 2023: Regional Trainer: Ensuring that the entire region completes monthly training courses and meets compliance to showcase new behaviors, educate the guests on new products, and apply knowledge both in and out of the sales floor.
- 2022 - Now: Zone Host Captain: working in a host environment, developing great partnerships with leaders across brands to help elevate the guest experience and promote growth for both the Sunglass Hut counter and the host counter.
Shift Lead
Chick-fil-A Restaurants
06.2011 - 10.2015
- Back of House: Kitchen duties involving, checking food quality, equipment, cleanliness, and following food safety guidelines
- Motivating back of house staff through modeling the way and leading without authority
- Front of House: Creating strong connections with guests through second mile service, anticipating needs, providing an excellent dining experience
- Cash handling
- Multitasking, fast paced environment, and the ability to increase efficiency through coaching and inspiring the team
- Hiring
- Seeking/interviewing talent
- Handling inventory and cash management
Team Member/Shift Leader
Arby's
04.2008 - 06.2011
- Shift Leader
- Team Trainer
- Back of House Lead
Education
High school diploma -
05.2008
Skills
- Retail Management
- Store Management Experience
- Food Safety
- Payroll
- Interviewing
- Cash Handling
- POS
- Leadership
- Management
- Upselling
- Restaurant experience
Languages
Spanish
Native or Bilingual
Timeline
Store Manager - Sunglass Hut- Luxottica
10.2015 - Current
Shift Lead - Chick-fil-A Restaurants
06.2011 - 10.2015
Team Member/Shift Leader - Arby's
04.2008 - 06.2011
Robert Hungerford Preparatory High School - High school diploma,
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