Carlos Sherrill
Mesquite,NV
Summary
Strong Communication Skills, Great Customer Service, Have Plenty of Experience With Co-Workers, Management, Vendors, & Clients.
Ordering, Inventory, Receiving & Purchasing, Always Working & Moving, Never Late, No Call ins & Hardly Any Vacation Time Request..
Can & Will Bring Value & Trust, Always Will Go Out & Beyond Every Task Giving. Will Never Miss A Deadline & Will Always Bring The Best Attitude.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express Hotel
09.2023 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Great customer service, making Guest & Co-Workers feeling welcomed, & at home.
- Working on reservations, mainlining accurate guest information, going through request, traces, preferences, etc....
- Billing & Collecting Payments, running Credit Cards, & going transferring 3rd party pre-payments.
- Handling phone calls from Guest, 3rd Parties, Management, & Group calls.
- Emailing Guest & 3rd parties for Credit Card Authorizations
- Working on Inventory, Stocking, & Receiving .
Supervisor in Training
Virgin River Hotel & Casino (Warehouse)
05.2022 - 05.2023
- Receiving & Purchasing Orders, Packing & Delivering, Rejecting & Returning Orders
- Stocking, checking dates ''Expiration, Good Until", reviewing boxes, dents damages
- Entering Data & checking payments, reviewing invoices for correct billing, looking at all UPC codes.
- Established clear expectations for team members, leading to increased accountability and better overall performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Stay in contact with all other departments & with vendors, & upper management.
Front End Cashier
Eagles Landing Travel Plaza
04.2019 - 07.2022
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
- Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
- Ordering from Vendors, Reviewing Invoices, Scanning UPC, Receiving & sending UPC codes, Invoices, all payments.
- Stocking, reporting all inventory, Cleaning, Jack of all trades.
Education
High School Diploma -
Beaver Dam High School
Littlefield, AZ05.2015
Skills
- Bilingual (English & Spanish)
- Credit and Cash Payments
- Transportation Information
- Safety and Security Procedures
- Customer Service
- Oral and Written Communications
- File Management
- Mail and Packages
- Sales Expertise
- Inventory Oversight
- Spread sheet, Excel, Google Docs,
- Computer Proficiency
Accomplishments
- Assisted concierge with special projects, completing tasks ahead of schedule.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Received a raise within 3 months & brought company out of paying fines
Sports
Back to back 2nd team all-conference, multiple athlete of the month!
Leader in points, steals, & assist of the basketball team
JV & Varsity Since Freshman Year.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Holiday Inn Express Hotel
09.2023 - Current
Supervisor in Training
Virgin River Hotel & Casino (Warehouse)
05.2022 - 05.2023
Front End Cashier
Eagles Landing Travel Plaza
04.2019 - 07.2022
High School Diploma -
Beaver Dam High School
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